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 Bilingual Implementation Manager - Indianapolis, Indiana, United States

Job information
Posted by: Staff Management SMX 
Hiring entity type: Distribution 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: US$55000 - 55000
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
Relocation: Not specified 
Position functions: HR - Recruiter
Management - General
Travel: 50 - 100% 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Conversational
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 104489 / Latpro-3762385 
Date posted: Nov-24-2020
State, Zip: Indiana, 46204


Collegial. Strategic. Responsive.
Join Staff Management | SMX as our next Implementation Manager.

The transition into partnership can be made, or broken, by the experience. As our next Implementation Manager, you will be in integral part of the team responsible for ensuring that this highly complex, highly technical period in the developing relationship is implemented flawlessly.

Working to bring the dedicated onsite Staff Management team to operational readiness, you will establish the long term processes and procedures related to our new client relationships.


Develop relationships with the appropriate client contacts in their area of responsibility to understand and fulfill client expectations and resolve issues in a timely manner. Develop and deliver presentations for client on-boarding process requirements and project updates.

Responsible for conducting interviews, orientations and implementation and execution of an advertising campaign. Conduct new hire training in their assigned area of expertise for the permanent management team member.

Responsible for shift management, training, safety and client relations. Perform general operations duties in the areas of payroll, safety, training, audits and compliance. Handle associate relations activities, communications and investigations.

Ability to travel extensively within the US, with possible international travel, is required.


  • Bachelor’s Degree (B.A. or B.S.) from an accredited college or university or equivalent work experience in call centers, warehouse, distribution and / or manufacturing environments
  • At least 2 years of customer service and / or client relations experience
  • Bilingual competency (English and Spanish) a plus
  • Valid US passport or ability to secure a US passport
  • Strong knowledge of MS Office software: Excel, Outlook, PowerPoint, Word