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 CASE INVESTIGATOR (BILINGUAL / LIMITED TERM) - Arlington, Virginia, United States

Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Nursing - Case Management
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2914769 / Latpro-3762884 
Date posted: Nov-20-2020
State, Zip: Virginia, 22234



$25.67 - $39.23 Hourly


Remotely, VA

Job Type

Full-Time Temporary


Human Resources Department

Job Number



11/30/2020 5:00 PM Eastern

Position Information


This announcement will fill bilingual positions only; and

These are limited term positions for a period of up to 6 months.

This is a limited term position for a period of up to 6 months. Arlington County is seeking to fill multiple Case Investigator positions to coordinate efforts of a team of contact tracers, and to interview newly diagnosed COVID-19 cases and gather information for public health case investigation and contact tracing. These Case Investigators will perform case management functions independently within established procedures and guidelines while gathering information about symptoms, and exposures, and identifying others in the community with whom the case has been in contact while potentially infectious and offering appropriate resources to address case needs. The population served is culturally and ethnically diverse, including Spanish speaking persons who have difficulty communicating in English.  

The Case Investigators will serve as a member of the Arlington COVID Support Team (ACST) to fortify efforts to control the pandemic in Arlington County.

Specific duties include:

  • Calling newly diagnosed case patients to gather information about the onset of symptoms, and identifying potential contacts while infectious and other relevant information;
  • Assessing whether the case is part of a group of at high risk of transmission or severe disease and providing information about the illness and methods of disease prevention and control, including the importance of staying isolated from others;
  • Coordinating with Contact Tracers who will be responsible for contacting and ensuring the quarantine of contacts of the case;
  • Communicating with cases & contacts in a professional, empathetic, and culturally sensitive manner as needed to clarify complex situations;
  • Connecting cases with available community resources to support health and safety in isolation and quarantine and referring individuals to medical, health and human services, or supervisory resources;
  • Following established policies and procedures for all case investigation functions and activities;
  • Collecting and recording information on demographics, current symptoms, current health status, and possible high-risk settings into Arlington County COVID Tracking System (ACCTS);
  • Submitting data of case interview collected (i.e. symptoms, contacts, etc.) into a database and ensuring data is accurate and maintained; and
  • Utilizing established database(s) to identify newly diagnosed patients and contacts for tracing efforts.

Arlington County is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.
Selection Criteria

Language proficiency:  English/Spanish.

Minimum: Degree in Science/Human Services or related field plus experience providing  customer or case management for a health and/or human services, volunteer service organization, or local government that includes outreach or educational services and/or basic case investigation according to an established protocol, or similar experience.

Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis. A Master's degree may substitute for one year of experience.

Desirables:  Preference may be given to applicants with one or more of the following:

  • Demonstrated experience conducting interviews in a public health or similar setting and maintaining patient confidentiality;
  • Experience working with Arlington County;
  • Previous/current experience in case investigation;
  • Excellent interviewing skills building and maintaining trust with patients and contacts, and demonstrating interpersonal and cultural sensitivity;
  • Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in a conversation;
  • Cultural competency appropriate to the local community;
  • Ability to speak multiple languages;
  • Successful completion of the John Hopkins or Association of State and Territorial Health Officials (ASTHO) online contact tracing training;
  • Computer proficiency with the ability to adapt and learn new systems and reporting methods quickly.

Special Requirements

An assessment of oral Spanish proficiency will be required before a candidate can be appointed to the bilingual position(s). The incumbent in the position(s) will receive the language pay premium on all hours worked and on paid leave hours.

  • Candidates must be able to work remotely with ready access to high-speed internet and technology to support remote work and to participate in virtual training. Accommodations can be made as required. Once onboarded, employees will be provided adequate technology for remote work.
  • Candidates must also be proficient in the use of mobile phones and Microsoft Office applications.

Additional Information

Hours of work: This is a temporary position in response to needs resulting from COVID-19. Shift work is required with hours during evenings and weekends. This position is designated as essential and is part of the County's emergency response which operates seven days a week.

The actual job class for this position is Human Services Specialist.

Permanent Arlington County employees who are selected will be assigned to these positions on a limited-term, developmental basis. The pay rules of Administrative Regulation 2.7 (Chapter 7) and the Regulation for Overtime Compensation and Premium Pay will apply to these developmental assignments.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered . In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


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