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 Single eXPress Operations Manager 2 - LAKEWOOD, Colorado, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Management - General
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 647854 / Latpro-3766127 
Date posted: Dec-19-2020
State, Zip: Colorado, 80228


Unit Description

Put your passion for people to work and make a real impact on patient satisfaction!

St. Anthony Hospital is a Level I Trauma Center in Lakewood, Colorado, providing a full range of medical specialties and health care services to Denver and the surrounding metro areas at our state-of-the-art medical campus. A busy, fast-paced environment with 256 rooms. Full range of services offer by Centura Health. The Sodexo Service Response Center (SRC) offers PBX and other ancillary services to nine Centura Health hospitals, a single point of contact for multiple critical business services.

Sodexo is seeking an energetic Single eXPress Operations Manager 2 to manage the Service Response Center (SRC) for our client as a day shift position. St. Anthony Hospital is a Level I Trauma Center in Lakewood, Colorado, providing a full range of medical specialties and health care services to Denver and the surrounding metro areas at its state-of-the-art medical campus. St. Anthony has 256 patient beds, 48 bed Emergency Room, 6 ICU's. Driven and focused on it's CRISSIE values (Compassion, Respect, Integrity, Spirituality, Imagination, and Excellence).

Are you the experienced Contact Center / PBX Manager we’re seeking?

We are looking for candidates who have:

  • knowledge of patient care services in a healthcare setting;
  • Service Response Center or call center experience;
  • in depth knowledge of quality control systems such as EPIC, PageMaster, or Everbridge as well as other Sodexo systems such as UOS, Gold Check, and ENGAGE;
  • a basic understanding of Patient Transport and Environmental Services/Housekeeping services;
  • experience with vendor and contract management;
  • the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • experience effectively managing projects within agreed upon timelines;
  • strong financial acumen and budget management experience;
  • proficiency with computers and other technology;
  • bi-lingual proficiency to communicate in the predominant native language of his or her team (preferred);
  • strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
  • 3-5 years previous supervisory or managerial level patient transport or Service Response Center experience in a hospital or healthcare environment; and
  • strong hospitality or customer service experience._The ideal candidate also has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards.

Key Responsibilities:

  • Maintenance and inspection of transport equipment, as well as related logistics, documentation and reporting
  • Creating a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
  • Responding to and/or managing calls through the Service Response Center
  • Responsible for driving patient satisfaction scores
  • Provides a clean and safe environment for patients, visitors and staff
  • Works with the Environment of Care Committee and Infection Prevention Director
  • Effectively manages the Unit Operating System
  • Supports a diverse and inclusive workforce

Learn more about Sodexo’s Benefits

Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States.
Continue your search for ES/Housekeeping jobs.

Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

Number two position at an account/unit providing one of the following services (Transport, Concierge or Service Response Center (SRC)). Assumes GM's responsibilities and authority in his/her absence. Supervises managers in multiple service areas. Maintains customer satisfaction and good public relations.


Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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