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 Application Support Engineer, Payments & Reconciliation - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - IT Management
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200210974 / Latpro-3767890 
Date posted: Jan-05-2021
State, Zip: Texas, 78729


Application Support Engineer, Payments & Reconciliation

Austin , Texas , United States

Software and Services


Posted: Jan 5, 2021

Weekly Hours: 40

Role Number: 200210974

Apple Information Systems and Technology group is looking for an Application Support Engineer for a critical payments application. The Corporate Systems group at Apple focuses on creative ways to engineer business solutions to meet growing needs of Apple's Finance, Apple Pay, iTunes, Sales, Retail, and IT Service organizations. At core, our portfolio comprises of engineered custom solutions to process very high-volume micro-transactions from Apple Pay, iTunes Downloads, App Store, iPhone Activations, sales from Retail, Online, and Resellers, etc. These solutions are based on cutting edge enterprise technologies ranging from Server Side Java, Web Technologies, Search Platforms, Cloud Technology, Oracle and NoSQL Databases. Accurately processing such high volume transactions is our core strength.

Key Qualifications

  • 2+ years of experience in Application Support Engineering
  • 3+ years of Software Development experience
  • Application and database engineering for scale
  • Application support practices and procedures for critical platforms
  • Application monitoring and profiling tools
  • Managing applications on cloud platforms, preferably AWS
  • Containers, build and release tools and deployment strategies
  • Familiarity with Docker is highly desired
  • Large scale database clusters integration
  • Familiarity with messaging platforms
  • Prior experience on cloud migration is a huge plus
  • Development background in Java/scripting languages
  • Familiarity with search platforms


In this role, you will be a part of Technical Operations, Application Engineering for Cloud, Infrastructure Strategy, Tier 2 support and Release management for a payments platform. The role requires candidate to embrace a complex software product architecture to support a continuous stream of payments data to ensure accurate invoicing, disbursements, receipts and payments. This role is responsible for infrastructure design and scalability to support the platform and for the related product development. The role will take actively monitor production health of the platform including tickets, operational retrospect's and definition/management of necessary controls. As business evolves, this role will identify utilities that can assist in operations and execute the product development for it. Monitoring, alerting, profiling tools, fault tolerance etc will be a charter for this role. The platform is a part of very fast paced initiates from a range of business units. Good communication, building business relationships and thriving in fast pace are necessary for this role.

Education & Experience

BS Computer Science or Equivalent

Additional Requirements

  • advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
  • Apple participates in the E-Verify program in certain locations as required by law.
  • Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


See job description


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