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 Apple Media Products - Security Operations Engineer - Cupertino, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200216115 / Latpro-3769027 
Date posted: Jan-13-2021
State, Zip: California, 95014


Apple Media Products - Security Operations Engineer

Santa Clara Valley (Cupertino) , California , United States

Software and Services


Posted: Jan 13, 2021

Role Number: 200216115

The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here. The AMP Platform Security team is currently seeking a security operations engineer to support this work.

Key Qualifications

  • - Experience with managing tickets through a ticket management system.
  • - Knowledge of the standard security domains and the ability to triage and categorize incoming security requests into discrete streams of work that can be routed appropriately (e.g. Vulnerability Management, Application Security Reviews, Incident Management, etc.).
  • - Scripting experience with a goal of automating routine tasks and providing reporting on the volume and nature of incidents.
  • - Excellent documentation, organization, and communication skills.
  • - The ability to work with a diverse set of teams and collaborate on solutions to security challenges.
  • - The ability to establish new processes and documentation around those processes.
  • - The ability to learn and adapt quickly in a fast-paced environment.


The Security Operations Engineer role will support the AMP Security program by overseeing the incoming flow of work to the AMP Security team. This involves classifying and promptly routing external tickets as well as managing tickets related to internal projects and requests in a scalable manner. The security operations engineer will also be expected to follow-up on outstanding tickets and ensure they are ushered to completion. The ideal candidate would be passionate about adding structure and process to streamline ticket management while also implementing regular reporting to provide better visibility into the flow of work. In addition to the ticket management tasks, the security operations engineer will be expected to take on additional security projects related to things like vendor management, vulnerability management, incident investigation, etc. with the support and guidance of the larger AMP Security team. This is an excellent opportunity for someone with a strong foundation in security concepts who is looking to get hands-on experience managing and participating in security work in a large software development organization.

Education & Experience

BS/MS in Computer Science or Equivalent

Additional Requirements

  • - Demonstrated knowledge of information security concepts and terms
  • - Some experience with security engineering or security operations projects
  • - Scripting and/or software development experience
  • - Strong desire to innovate and gain security engineering expertise


See job description


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