The Member Service Consultant is the voice of Alliant Credit Union and serves a critical role in our member experience.  Successful candidates have a genuine interest in helping people and finding solutions to their needs. Our Member Care Center isn’t a typical call center environment – we make it comfortable so you’re able to effectively handle a high volume of phone calls from our members with quality and care. Our total compensation and total rewards are highly competitive within the industry.

Responsibilitis

Providing consultative service and support to our members via the Member Contact Center AKA the call center
Processing financial transactions
Resolving member issues
Evaluating and identifying the member’s financial needs with the aid of cross-sell triggers

What makes you a great fit?

You are a goal driven, people person
You have professional phone manners when interacting with our members
You are able to walk in member’s shoes and act as a member advocate
You can independently handle routine and complex member inquiries and process financial transactions on member’s accounts
You are a good listener who can identify and evaluate member’s financial needs and recommend the appropriate product solutions and services using needs-based sales techniques
 


You’ll be a great fit if in addition to a high school diploma and three years of related work experience you have:

Excellent verbal and written communication
Comfortable working at a desk and talking on the phone for extended periods of time
Basic math skills, great computer knowledge and advanced typing skills
The ability to speak a secondary language is always a plus