The Communication Specialist is a member of the AAMC Marketing and Communications team. The role is responsible for our employee/physician communications program and tools, and keeping employees and physicians informed of health system issues and activities. In cooperation with the marketing and communications team, plans, develops and implements an organized, timely and effective employee/physician communications program.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works with team and organizational leaders to plan and produce employee/physician communication tools, including newsletters, intranet, email, speech writing, bulletin boards/digital displays, special publications, support materials for face-to-face communication, etc. Identifies, researches and writes articles. Provides art direction for photography and videography. Works with team to produce and distribute in a timely and accurate manner. Uses desktop publishing and internet publishing skills as necessary.
- In conjunction with team and organization leaders, writes and implements communication plans for keeping employees and physicians informed of health system issues and activities. Recommends proactive strategies to ensure employees and physicians are accurately informed in a timely manner.
- Interacts effectively with all levels of the health system workforce. Serves on employee and physician committees as appropriate to stay informed. Keeps marketing and communications team and senior leadership apprised of issues and opportunities.
- Develops and maintains tracking mechanisms for effectiveness of employee/physician communications, e.g., readership surveys, etc. Provides regular reports to department leaders and makes recommendations for improvements. Establishes and maintains production schedules for assigned projects. Oversees design and production as necessary, in cooperation with internal and external staff and resources.
- Works cooperatively with marketing and communications team at all times. Supports media, emergency and crisis communications efforts as necessary. Rotates as 24-hour on-call media representative. Assumes responsibility for special assignments, particularly during crisis or special events.
- Provides communication support to the human resources, quality and nursing departments, as well as the office of the CEO. Tailors oral and written communications according to audience.
- Develops a budget for publications and other areas for which he or she is responsible. Tracks expenses and adjusts budget accordingly.
- Generates innovative solutions and ideas that support the goals of the public relations and marketing department.
- Maintains the confidentiality of information coming into and being disseminated out of the department. Respects the privacy of individual colleagues within the department and expects the same in return.
- Assists marketing and communications team with other departmental activities as assigned.
The minimum level of education and experience for this position includes:
- Three years communications experience.
- Must demonstrate the ability to write professionally for varied audiences and consistently meet tight deadlines.
- Excellent verbal and written communication skills and strong attention to detail.
- Expert knowledge and understanding of social networking channels and the social media universe.
- Bachelor's degree in journalism, public relations, marketing, English, or related field required.
- Healthcare experience desired.
- Enthusiastic, driven, and team-orientation desired.
- Cultural competence as well as knowledge of the community and local media desired
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands -
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.