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 ENGINEER, REMOTE SUPPORT - Mayfield Village, Ohio, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Engineering - Electrical
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-952 / Latpro-3771381 
Date posted: Feb-02-2021
State, Zip: Ohio, 44040


Location: Mayfield Village - Ohio

Job Description

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(R) and Rockwell Software(R) product brands are recognized for innovation and excellence and serve customers in more than 80 countries worldwide. When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive, and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

As a Remote Support Engineer, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.

Key Responsibilities:

  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Handling phone calls, resolving customer tickets
  • Execute project work- operate, maintain, upgrading deployment

Basic Qualifications:

  • Bachelor's Degree
  • 2+ years of related working experience

Preferred Qualifications:

  • Bachelor's Degree in Electronic or related Engineering discipline
  • Windows Server experience
  • VMware Experience
  • Expertise in areas as: Automation (Allen Bradley) or Networking (Desirable Cisco Technology) or Hosting (VMware vSphere Certification or Windows Server Certification, Antivirus Management, Backup features)
  • Microsoft ACL table, Active Directory Architecture, Microsoft Clustering
  • Ability to work remotely on server hardware and software issues
  • Understanding of EMC SAN/vSAN Storage hardware
  • Familiarity with network and san switching technologies
  • Experience with multiple types of server and storage hardware: Discrete servers, Blade servers, Storage Area Networks
  • Effective communication and presentation skills, Proactivity, Customer Services Awareness, High availability for teamwork
  • Previous help desk experience is a plus

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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