Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain these knowledge and abilities would be:
One year of experience performing social service casework services comparable to a Social Worker I in Santa Cruz County OR a Bachelor’s Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.
Special Requirements: Possession of a valid California Class C Driver License or must be able to provide suitable transportation which is approved by the appointing authority may be required for certain positions. Ability to be bonded may be required of positions assigned to the Public Guardian function.
Knowledge: Working knowledge of social casework objectives, principles, methods, and caseload management and organization; social and economic factors which influence family life; principles of human behavior and development and psychological defense mechanisms; reactions to stress; community health, welfare, social, and legal support systems, and other resources available to clients; and interviewing and record keeping techniques, including the documentation of all actions and contacts in case files. Some knowledge of the specialized program area to which assigned; the laws, policies, and administrative procedures of County social service programs; the use and abuse of medications may be required for certain positions; techniques used to locate and determine client assets may be required for certain positions; and investment techniques and management of finances may be required for certain positions.
Ability to: Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse; establish and maintain effective working relationships with others, including clients, family members and others who may be under distress or duress; locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients; facilitate maximum client participation in service plans; manage assigned caseload and establish caseload priorities to meet client needs and agency expectations; perform as a lead worker over a small group of social workers may be required for some positions; prioritize and respond to demands of caseload in a prompt and efficient manner; recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing; maintain current and accurate records; learn complex laws and regulations and apply them appropriately in management of assigned caseload; work effectively under pressure and deadlines; deal with hostile, aggressive and abusive persons; administer the estates of mentally or medically disabled persons is required for certain positions; and represent conservatees and payees in matters related to their well-being, including hiring, setting goals and procedures for, and monitoring providers and caregivers is required for certain positions.
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