Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
    Log me in!   |   Site Map   |   Help   
 Bilingual Patient Access Specialists II (Clark) (11956) - Chicago, Illinois, United States

Job information
Posted by: Howard Brown Health 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Insurance
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 726987347 / Latpro-3774118 
Date posted: Feb-19-2021
State, Zip: Illinois, 60601


Job Details



Job Location

Howard Brown Health Clark - Chicago, IL

Position Type

Full Time

Education Level

High School Diploma/GED

Salary Range


Travel Percentage


Job Shift


Job Category

Health Care


What is in it for you:

  • Student Loan Forgiveness Programs; NHSC & PSLF
  • Tuition Reimbursement
  • Personal Time Off Exchange
  • 50% discount at Brown Elephant stores
  • Commuter Benefit Savings up to $720 a year savings
  • Matching 401K up to 5%
  • Medical Insurance: Single

What you can expect:

As a Bilingual Patient Access Specialists, you will be responsible for answering incoming calls for all of the Howard Brown offices, scheduling and confirming appointments, and communicating options for insurance plans. Additionally, our Patient Access Specialists serve with a positive, customer-centric attitude to ensure patient satisfaction (which is at the heart of our mission).

How you will make an impact:

  • Answer all incoming calls from clients; provide information and assistance; properly and politely navigate clients through the organization
  • Understand and displays great professional customer service
  • Use de-escalation techniques to address the needs of our patients
  • Verify and collect pertinent demographic and billing information
  • Schedule appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate
  • Follow protocols to properly triage calls
  • Monitor schedules for errors or overbooking
  • Validate and corrects insurance information as required
  • Support the mission statement to develop, enhance, and promote quality customer service
  • Exhibit flexibility, sensitivity, and respect, while maintaining a working relationship with all team members.
  • Other duties as assigned


What you will bring to Howard Brown Health

Minimum Qualification:

  • High school diploma or GED
  • Bilingual (language assessment will be administered prior to offer) 

Preferred Qualification:

  • Proficient use of computer applications such as GE Centricity, Excel and Word
  • One or more years' experience in Call Center/financial counseling setting.
  • Experience working with Medicare, Medicaid, and other insurances.
  • CPT and ICD-9 coding desirable


See job description.


Howard Brown Health requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
  Prefer not to enter your email?