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 Medical Support Representative--Bilingual (La Casa Norte) (12077) - Chicago, Illinois, United States

Job information
Posted by: Howard Brown Health 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 726987350 / Latpro-3774130 
Date posted: Feb-19-2021
State, Zip: Illinois, 60601


Job Details



Job Location

La Casa Norte - Chicago, IL

Position Type

Full Time

Education Level

High School Diploma/GED

Salary Range


Travel Percentage

Up to 25%

Job Shift


Job Category

Health Care


What is in it for you:

  • Student Loan Forgiveness Programs; NHSC & PSLF
  • Tuition Reimbursement
  • Personal Time Off Exchange
  • 50% discount at Brown Elephant stores
  • Commuter Benefit Savings up to $720 a year savings
  • Matching 401K up to 5%
  • HMO Medical Insurance: Single: $27 a month  Many options available

What you can expect:

As a Medical Services Representative, you will provide a variety of services for patients, and visitors. As a main point of contact for our patients, you will be responsible for making referrals, record keeping, and data entry. Additionally, as an advocate of the Howard Brown Health mission, you will be responsible for providing high quality service to ensure patient satisfaction!

How you will make an impact:

  • Prepare and maintain medical and behavioral health charts/records, forms, registration materials, and other related documents in accordance with HIPAA
  • Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels
  • Assist with telephone calls to Medical Services by pulling medical charts/records for patients
  • Focus on customer's well-being
  • Verifies insurance benefits for patients. Upon change of insurance coverage, documents covered benefits
  • Maintains established department procedures, objectives, and quality assurance, safety, environmental, and infection control and suggests corrections or process improvements
  • Adheres to HBHC Core Values and Superior Customer Service Expectations.
  • Performs other duties as assigned


What you will bring to Howard Brown Health

Minimum Qualification:

  • Must be able to travel to different locations as necessary
  • Minimum of a High school diploma or GED
  • Bilingual (language assessment will be administered prior to offer) 

Two of the three are required

  • Minimum 1 year of recent Medical records and/or medical data entry
  • Minimum 1 year of recent Verifying medical insurance
  • Minimum 1 year of recent referral coordination
  • Minimum 1 year of recent experience in CPT 10 and ICD-12 coding

Preferred Qualification:

  • Experience in customer facing customer service positions


See job description.


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