Bilingual Case Manager, Family Support Services
Denver, CO, USA Req #617
Friday, February 19, 2021
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
The Colorado Coalition for the Homeless seeks a Bilingual Case Manager to w ork as a member of the Family Support Services team to assist clients in attaining needs such as housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, payee service referrals and other needs with the ultimate goal of ending their homelessness. This position will also develop working relationships within and outside of the organization to improve client access to needed services and maintain documentation of all services provided. This position is located at 2100 Broadway, Denver, Colorado 80205 and reports to the Program Manager.
In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:
- Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same- and opposite-sex domestic partner coverage;
- Dental, vision, and flexible spending/dependent care/public transit accounts;
- Free basic life insurance and long-term disability coverage;
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
- Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.
Essential Job Functions
- Works as a member of the CCH Family Support Services team to provide face to face services to homeless families which at times, may require meetings outside of the office. Assist families in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID's, housing and other needs.
- Works collaboratively with homeless service providers in the community and CCH programs to provide optimum coordination, communication and continuity of services.
- Provides services to clients in a trauma-informed, culturally competent manner.
- Advocates for the needs of families as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
- Builds relationships with clients with the ultimate goal of housing, benefits and other resources needed to end clients' homelessness.
- Transports homeless families using a CCH vehicle or an approved personal vehicle.
- Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high quality service.
- Meets with families through a walk-in process or sets individual appointments with families as needed.
- Completes all necessary documentation and electronic data entry requirements in HMIS and EHR in a timely and through manner and in compliance with all relevant HIPPA regulations.
- Record all services in a timely and complete fashion in the EHR.
- Maintain up to date records in EHR.
- Record telephone and other communications as needed in the EHR.
- Manage tasks and scanning as needed to have a complete and current chart.
- Maintain accurate information regarding client's insurance status.
- Utilize the EHR and any future upgrades as directed.
- Assesses family's needs, develops short and long-term service and treatment plans.
- Coordinates on-going clinical and case management services to families.
- Returns all work-related e-mails and voicemails.
- Performs other duties as assigned.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in human services, social work, psychology, international relations, or related field preferred.
- Previous direct experience with homeless population preferred. Or previous experience in a related direct human service field working with underserved populations preferred.
- Bi-lingual (English/Spanish) required.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
- Job Family Social Services
- Pay Type Hourly
- Min Hiring Rate $17.22
- Max Hiring Rate $21.87
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