Two plus years of relevant tech support experience or equivalent combination of education and work experience
Knowledge of Microsoft 365 Suite
Experience supporting cloud applications
Implementing, maintaining, and supporting Windows 10
Technical knowledge of laptop hardware, printers, and basic networking
Experience utilizing a ticketing system (Zendesk, Remedy, etc.)
Knowledge of scripting languages (PowerShell)
Superior customer service skills
Demonstrate ability to troubleshoot, solve problems, and support end-users
Demonstrate ability to communicate technical concepts to non-technical people
Demonstrate ability to multi-task well under pressure and possess attention to detail
Self-directed and results-oriented with an ability to adapt to changing circumstances. Resourceful. Willingness to seek feedback, adapt practices and continuously learn and evolve.
Demonstrate ability to handle constantly changing flow of traffic: remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Positive attitude, sense of humor and eagerness to learn
Passion for KIPP’s mission and values
Ability to occasionally lift and move up to 25 pounds
Full-Time, exempt role based in the San Francisco office, with potential 5% travel inside the US (post pandemic). Currently, this role is remote with the occasional need to go into our San Francisco office
Critical Thinking and Problem Solving: Gathers information from multiple relevant sources and stakeholders when problem-solving. Analyzes, reflects upon, synthesizes, and contextualizes information.
Achievement Orientation: Follows through on commitments and promises with an appropriate sense of urgency. Demonstrates flexibility when plans or situations change unexpectedly. Effectively adjusts plans to achieve intended outcomes. Demonstrates tenacity, persevering through significant challenges to reach goals.
Planning and Execution: Methodically backward plans to achieve short- and long-term goals. Accurately scopes and secures resources needed to accomplish projects. Regularly compares actual progress to planned milestones and adjusts plans, accordingly, holding him or herself and others accountable for achieving intended outcomes.
Self-Awareness: Understands his/her own strengths and weaknesses. Seeks constructive feedback and other opportunities for self-development.
Continuous Learning: Continuously and humbly seeks opportunities for personal and organizational improvement. Proactively solicits and willingly accepts assistance.