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 Senior Field Support Engineer - Detroit, Michigan, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Manufacturing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-2077 / Latpro-3775641 
Date posted: Feb-27-2021
State, Zip: Michigan, 48201


Location: Detroit - Michigan
Location: Kalamazoo - Michigan

Job Description

The Senior Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team.


  • Other activities of the Field Support Engineer include but are not limited to:
  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Evaluate and approve operational quality of system equipment. - Serve as company liaison to the customer for multiple topics.
  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • Provide leadership for project engineering teams, contract employees, and project support personnel.
  • Develop and write documentation as required  (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
  • Communicate with Rockwell Automation and customer management regarding project details.
  • Support an environment conducive to successful team interaction and customer satisfaction.
  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position. 
  • This role has a preferred location of the Detroit area but we will also consider Western Michigan locales such as Kalamazoo, Lansing and Grand Rapids.

Basic Qualifications:

  • Bachelor's Degree
  • Legal authorization to work in the US is required.
  • We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

  • Typically requires a minimum of 5 years of related experience.
  • Must be able and willing to travel up to 30% of the time.
  • Bachelor's Degree, preferably in Manufacturing, Industrial Automation, Engineering, or Technology related field.
  • A minimum of 3+ years of experience in industrial automation, preferably in Automotive, Metals, Water/Waste Water industry, Pulp & Paper, Pharmaceutical, Food & Beverage. 
  • Experience with:
  • Variable Frequency Drives & Applications
  • Medium Voltage Drives
  • Servo/Motion control
  • Studio5000, ControlLogix, CompactLogix
  • Ethernet

#LI-MM1 #lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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