Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Contact Representative *Seasonal* - Holtsville, New York, United States

   
Job information
Posted by: Internal Revenue Service - IRS 
Hiring entity type: Government 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Accounting
Administrative - Financial Processing
Customer service & support
 
Travel: Unspecified 
Accept candidates: in same country 
Languages: English - Fluent
 
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 21AUS-WIX0241-0962-05 / Latpro-3776215 
Date posted: Mar-09-2021
State, Zip: New York, Zip not provided

Description

Overview
Accepting applications
Open & closing dates
02/17/2021 to 03/17/2021

Service
Competitive

Pay scale & grade
GS 05

Salary
$19.53 to $25.38 per hour

Appointment type
Permanent

Work schedule
Full-Time - Seasonal 6 - 8 Month

Summary
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world.
Come Join the Department of the Treasury and Invest in Tomorrow.

See Other Information for Locations.

Learn more about this agency
Responsibilities
WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

As a Contact Representative you will:

Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required
Not required

Supervisory status
No

Promotion Potential
08



Requirements

Requirements
Conditions of Employment
Refer to Other Information.
Click "Print Preview" to review the entire announcement before applying.
Must be a U.S. Citizen or National
You must have:
Applicants must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education.

Qualifications
You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts).
OR
You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree.
OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education
-

Additional information
Positions are located in W&I Service Centers, Brookhaven Accts Management. 200 vacancies to be filled in Holtsville NY.

The anticipated start date is June 21, 2021

CONDITIONS OF EMPLOYMENT:

- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- Relocation expenses provided-NO
- This is a bargaining unit position.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty: Monday - Friday 4:00pm-12:30am
- Training hours may occur outside of Tour Of Duty: Training hours to occur between 6:00am-3:00pm
- Seasonal Position for 6 to 8 months
- Eligible for Health and Life Insurance

Close
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

If you are tentatively eligible and qualified for this position, you may be asked to participate in an on-line Assessment. Participation in the assessment process is dependent on the date and time of application and the number of vacancies being filled in each location at the closing of this announcement. Throughout the hiring process applicants will be evaluated on competencies critical to the Contact Representative position: Customer Service, Conflict Management, Decision Making, Interpersonal Skills, Listening, Managing and Controlling Calls, Problem Solving, Oral and Written Communications, Attention to Detail, Conscientiousness and Reliability, Independence, Persistence, Planning and Organizing, Self-Esteem, Emotional Intelligence, Reading Comprehension, and Arithmetic/Mathematical Reasoning.

Rating: You will respond to a series of questions designed to assess your possession of your potential (proficiency and capabilities) relative to the Contact Representative position. This assessment may take up to an one hour to complete. Category rating will be used to rank and select eligible candidates. Your results from the on-line assessment will be used to assign you to one of two quality level categories, (i.e., A/B = Best Qualified , C = Qualified).

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of Category A/B to be rated as "well qualified" to receive special selection priority.

You will only be allowed to take the on-line assessments once in an 8 month period. If you choose to retake the assessments after 8 months, your most current score will be used even if it's lower than your previous score.


To preview questions please click here.
Close
Background checks and security clearance
Security clearance
Not Required

Drug test required
No

To apply, click on the "Apply" button below.


 

Internal Revenue Service - IRS requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?