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 Project Manager - Miami, Florida, United States

   
Job information
Posted by: Online IPS 
Hiring entity type: Banks and Financial Svcs. 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
 
Relocation: Not specified 
Position functions: Consulting
Management - General
Computers - IT Management
Project Manager
 
Travel: 25 - 50% 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Portuguese - Conversational
 
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-3777896 
Date posted: Mar-24-2021
State, Zip: Florida, 33154

Description

Online IPS, International Processing Solutions, provides electronic transaction processing services to merchants nationwide. The Online Payment System Project Manager will own and drive the successful development and implementation of Online IPS’ international payment service solutions by applying a wide breadth of knowledge in various online and payment platform technologies, employing comprehensive technical project management practices, and working with multiple vendor system integrations and internal development teams to achieve the company’s strategic goals. This is a full-time salaried position.

ESSENTIAL FUNCTIONS:

• Own and drive successful development and implementation of international online payment service solutions that serve Online IPS strategic business goals.
• Collaborate with leadership and use payment service expertise, to create project plans, develop and track resources, define team roles and maintain business objectives.
• Document project work breakdowns, monitor tasks and regularly report project status. Creatively apply project management and resource allocation to address unique situations.
• Continuously assess project health and direct corrective measures to ensure project success including escalation and visibility to Senior Leadership when appropriate. Evaluate and manage project change impacts, incorporate new tasks into plan as needed.
• Develop and implement effective quality assurance evaluations of payment service functionality and usability.
• Ensure development of critical documentation, best practices, service level standards and ongoing support information for portfolio services.
• Collaborate with internal staff and key merchants to coordinate and guide production implementations. Aggressively manage troubleshooting and resolution of implementation obstacles.
• Communicate effectively in English and Spanish, verbal and written formats, with peers and customers, internal and external to Online IPS.
• Exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, clients and vendors.
• Demonstrate flexibility to work evenings, weekends, and holidays and overtime as needed.
• Handle confidential material appropriately.
• Perform other duties as assigned.


RESPONSIBILITIES:

• Rally and effectively coordinate cross-functional teams of staff from partner companies and regional offices. Resolve project conflicts and competing priorities.
• Collaborate with business owners and stakeholders to document project requirements, identify benefits, success criteria, scope, and constraints impacting project delivery.
• Effectively manage multiple technical projects with variable scales of complexity, time and resources.
• Consistently meet benchmark performance standards and take initiative to exceed expectations. Demonstrate quick and creative thinking.
• Log interactions, which include calls, emails, fax and CRM queue, using detailed, specific and professional remarks in a centralized internal project tracking scheme accessible to internal managers and staff.
• Navigate multiple systems and databases to research client/partner issues effectively.
• Educate merchants on the available tools and service features to retain, empower and enhance the merchant’s experience.
• Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect the department and company as a whole, such as card
industry and regional regulations, payment network mandates, and PCI-DSS and PA-DSS compliance.
• Provide job mentoring to new employees and team members as directed by senior staff.
• Assist, as needed with miscellaneous job duties as assigned.

COMPENSATION:

Compensation is a combination of base salary, contribution towards personal health insurance and company sponsored profit sharing 401(k) plan. Initial base salary will be commensurate with experience.  

HOURS:

Monday thru Friday, 8:00 am to 5:00 pm Eastern Time, with flexibility depending upon specific circumstances.



Requirements

MINIMUM JOB REQUIREMENTS / SKILLS:

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. All applicants may be required to pass a drug test, background check, and credit evaluation.

• Bachelor’s degree in computer science, information technology, technical project management or comparable field.
• Demonstrated cross-functional knowledge of the Payment Network Industry focusing on operations and relationship management, which results in the ability to make critical project recommendations and decisions.
• Minimum 3 years of previous project management experience managing integrated eCommerce, banking or similar technical B2B/B2C projects in a consulting role.
• Strong experience managing multi-faceted project throughout the entire project life cycle. Demonstrated skills in leading a group of people towards meeting a common project milestone/goal.
• Fluency in verbal and written English and Spanish required. Verbal Portuguese desirable.
• Experience with popular free hosted project management software services such as ClickUp, Basecamp or Trello desired.
• Experience with Windows/MacOS and MS Office environments. Familiarity with basic web technologies including HTML, Java Script, and HTTPS.
• Practical familiarity with API interpretation, systems development methods, organizational change management concepts, business process improvement methods, the technical aspects of online applications, web development, eCommerce, development resources.
• Self-starter with strong business judgment who can initiate action and coordinate the execution of well-defined solutions, plans and schedules.
• Ability to flex leadership style to accommodate a wide variety of team member styles and leverage team diversity.
• The ability to effectively communicate technical concepts to non-technical clients at all levels of the organization. Exceptional ability to engage with clients in a consultative manner.
• Project Management Institute (PMI) certification a plus.
• Experience with leading project management SaaS platforms a plus.
• Must be able to sit for prolonged periods of time, wear a headset and look at a computer monitor.
• Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
• Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
• Strong analytical, problem solving, decision making skills.
• Meet acceptable attendance and performance standards.
• Miami Location a Plus, Remote Considered.