As the Sales Operations Specialist you will be responsible for enabling the success of the Americas Sales Organization. This will include providing support for accounts in both the U.S and Latin America, so fluency in both English and Spanish is required. You will help optimize Sales effectiveness and productivity, and will manage functions essential to the sales force including:
Assist with revenue attainment, sales forecasting accuracy, sales planning and program implementation, sales process optimization, and budget tracking.
Act as primary owner and point of contact for non-strategic accounts, including follow-up with inactive accounts
Act as internal logistics expert and problem-solver in support of Sales and Customer needs
Proactive Sales administration in partnership with cross-functional teams and staff including support and guidance for specific accounts.
This role contributes to a best-in-class approach to Sales execution in close partnership with cross-functional teams to ensure successful attainment of Sales goals and objectives.
What you will be doing:
Oversee, coordinate and execute tactics, campaigns, and programs with key Sales staff, cross-functional teams, and outside vendors including seasonal promotions, merchandising, re-seller staff training, and any special customer- or Sales-focused projects.
Act as primary point of contact for Sales and customer contacts, acting as resident expert and coordinating across departments to resolve issues and meet requests
Foster improved account performance and profitability by proactive engagement with Sales team and customers; identify opportunities to improve and accelerate the sales process
Oversee forecasting process for assigned accounts and territories, collecting and compiling demand data in collaboration with Sales on a monthly basis
Reviewing, analyzing, and reporting key performance trends and insights to management that help improve forecast accuracy and business results.
Contributing to process improvements in partnership with related cross-functional teams.
Support the Sales and FinOps team in the following;
Efficient execution of Purchase Requisitions and Gating documents with accurate content and coding
Effective and timely resolution of credit issues.
Resolution of customer complaints and problems for assigned accounts
Collection, processing, and analysis of key account sell-through data.
Update, coordinate, and maintain Forecasts, Pipeline, Order Schedules, Business Updates and other sales specific communications. Create sales data analysis as assigned.
Service, support, and communicate to customers and sales organization relating to Sales opportunities, Promotional Sales Offers, Pricing, and Quality excursions.
Support customer Onboarding and/or reassess customer requirements to devise, develop, implement and maintain customer care programs for all customers.
Represent the company in handling complaints and resolving grievances with active accounts.
Execute end-to-end process for customer launch readiness of new product, i.e. SKU set up, artwork, packaging, fulfillment, and configuration.
Work with the Sales and Finance team to route, negotiate, review, negotiate, and track various types of contracts.
Contribute to departmental reporting on a monthly basis
Why work for Wacom?
Wacom is the world’s leading manufacturer of pen tablets, interactive pen displays, and digital interface solutions. The advanced technology of Wacom’s intuitive input devices has been used to create some of the most exciting digital art, films, special effects, fashion and designs around the world and provides business and home users with their leading interface technology to express their personality.
With a passion for bringing best in class solutions to our customers, we offer a stellar work environment and an approach that supports work-life integration. Through our core values of Listen, Connect, Grow Together, we strive to offer team members a balance between a fulfilling professional career and peace of mind with respect to their well-being. Our benefit package includes a variety of programs designed to support your health, your financial future and offer a safety net. Come and join our team and support our vision to bring people and technology closer together through digital pen, ink, and tablet technology.
Minimum of 3 years previous key account sales or support experience. Background in a high-tech or manufacturing related company preferred
Fluency in both English and Spanish, written and spoken
Experience with distribution channels, major account organizational infrastructures and 3rd party agency (sales and service) preferred.
2+ years customer relations experience preferred.
Must have personable communication skills, be results oriented, have strong organization skills, and effective written reporting skills.
Knowledge of Microsoft Office programs with strong Excel skills
Bring an understanding of basic forecasting models (e.g. calculating run rates, seasonal trend analysis
Experience with forecasting and modelling for promotions and pricing preferred
Experience with CRM. Skills in Microsoft Dynamics a plus.
Ability to represent Wacom professionally to customers and engage in direct communication to handle complaints, resolve grievances, overcome obstacles and inspire interest in our products.
Excel at working independently to solve problems and make decisions through a combination of analysis, communication, experience, and independent judgment
Ability to coordinate efforts across departments to overcome business challenges and achieve positive results
Enjoy working hard and look for challenges in a flexible environment; able to act and react as necessary, even if limited information is available
Experience with any of the following is highly desirable
Experience prospecting and closure of new, channel accounts
Supporting customer with product set-up and promotions