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 Service and Supoort - Client Solutions Manager III - Boston, Massachusetts, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: CbQAHi8y6MUi7Ge0M8rJZOutlMU0KB / Latpro-3781177 
Date posted: Mar-26-2021
State, Zip: Massachusetts, 02120


Req #14795

Thursday, March 25, 2021
Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal , WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit to learn more about our opportunities, and visit Gannett Privacy Policyto understand our privacy policy.

Customer Success Team Lead (Temporary)

We are looking for a Customer Success Team Lead (Temporary) to drive the success of our clients in their paid search marketing needs.This role provides consultative and strategic services to our clients on Pay-Per-Click Marketing best practices and strategies. The ideal candidate will be able to dive into the role and work with our clients to ensure their success in paid search.

The mission of the Customer Success team is to drive product usage and adoption as well as deliver honest and helpful PPC advice and consulting to our clients. We act as customer advocates and focus on building long-term relationships with our clients. In a SaaS company, customer retention is paramount to success and this sits squarely in the laps of our team members. It is our job to ensure customers get real value out of their investment with us.

If you are driven by taking action, winning together and believe transparency is the only way to be, we want to hear from you!

A little about the job...

Providing a range of premier consulting services to all clients focused on account growth and optimization.

Advising clients on their PPC strategy and account optimization issues related to Google Ads, Microsoft and Facebook by actively leveraging our cross platform software.

Providing product feedback to our Product team in the form of recommended enhancements and ideas that would ease the use of the product for our customers or provide them with functionality that would increase the overall value proposition of WordStream Advisor

Connecting with your overall portfolio through email exchanges and phone calls between consulting sessions to ensure product usage and to advise clients on their paid search accounts

Helping to investigate any issues or bugs encountered by clients and writing Bug tickets when needed

Developing account audits, roadmaps and Quarterly Business Reviews for every client in your book of business.

Performing internal tracking of chat users when supporting this initiative and keep an up-to-date record of your client interactions to keep all customer relationship management records up to date

Attend all relevant internal meetings and trainings and actively contribute.

Stay relevant and current by attending partner and external training sessions, conducting your own research, and blog reading to stay on top of industry trends, updates, etc.

A little about you...

Bachelors degree

Minimum of 2-4 years in a customer success, consulting, or client-service based role

Ability to speak and write clearly and persuasively and to build and maintain strong internal and external relationships

Currently Google Ads Certified Includes both AdWords Fundamentals and Search Advertising exams

Experience using Google Analytics, Microsoft and Facebook a plus

Strong awareness of SEM industry and digital marketing

Experience working with paid search campaigns.

Advanced computer skills (Salesforce, Word, Excel, PowerPoint)

Highly motivated and a team player

Strong organizational and time management skills

Adaptable to change in a fast-paced, highly collaborative environment.

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Other details
  • Job Family Client Solutions
  • Job Function Marketing Solutions
  • Pay Type Hourly

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