We are looking for one part-time Customer Service Specialist to join our team. This position will provide information, by phone and in person, on bus and ferry schedules and connecting county bus and ferry systems, park and ride locations, worker/driver routes, requirements to ride on our Access buses, fare schedules, and non-transit information such as community activities in the county. Other duties include selling passes and tickets, balancing the cash drawer on a daily basis; receiving complaints and compliments about services; making photo IDs; and maintaining databases. This position will also assist with special projects and promotional events.
You will work at the Customer Service Offices primarily in downtown Bremerton. You will also travel to locations throughout Kitsap County to perform other customer service duties and attend transit fairs.
This position reports to the Customer Service Manager.
The range for this position is $21.33 - $28.69 per hour, commensurate with experience. With rare exception, initial appointments are usually made at Step 1 ($21.33).
You will receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents, as well as disability insurance and life insurance. This position participates in the Washington State Public Employees’ Retirement Plan with the option of participating in a state administered deferred compensation plan. Employees receive a generous general leave accrual and 11 holidays pro-rated based on the number of hours worked per pay period up to a maximum of 80 hours per pay period. Kitsap Transit also provides employees and certain dependents with a free transportation pass on Kitsap Transit.
Hours of Work:
You will work approximately 20 to 25 hours per week. You must be willing to work a flexible schedule, including weekend, evening, and holiday hours. Shift assignments will rotate, and you must be able and willing to work varying schedules during all hours of Customer Service Office operation. The Customer Service Office operates from 6:00 a.m. to 7:00 p.m. Monday – Friday and on Saturdays from 8:00 a.m. – 4:00 pm. Please note these hours of operation may change as agency and/or department needs change.
Kitsap Transit employees who wish to apply must have a satisfactory performance and attendance record. Kitsap Transit Operators with any of the following criteria in the last twelve months are excluded from recruitment opportunities:
a current Decision Making Leave or higher in the Safety category
more than two held customer complaints
more than four unscheduled absences
more than two late reports
Education and Experience:
High school graduation and two (2) years of experience providing customer service to the public.
Knowledge, Skills and Abilities: Following are some highlights of the knowledge, skills and abilities required to be successful in this position.
Geography of the county
Maintaining records and preparing reports
Composing routine correspondence
Handling cash, making change and balancing cash receipts
Providing information and explaining regulations, procedures and guidelines to others
Communicating effectively orally and in writing
Using personal computers and office software including word processing, spreadsheets and database programs in a Windows-based operating environment
Using public relations techniques in responding to inquiries and complaints
Working on tasks that arise simultaneously and/or unexpectedly
Establishing and maintaining effective working relationships with other Kitsap Transit employees and the public
Working Conditions/Physical Requirements: Positions in this class typically require: dexterity of hands and fingers to operate a computer keyboard and other equipment, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
In this position, you will be sitting at a desk or a computer terminal in an office environment where there is limited space. You will travel occasionally around the county providing information at transit fairs.
Your work will also involve contact with the public in a public environment, which includes exposure to the risks and hazards of such settings. The temperature and background noise levels may also vary considerably, depending on the location.
After evaluating the completed applications, qualifications summary, and supplemental questionnaires, we will invite the most qualified applicants to test for the position. The top scorers will be invited to interview for the position. We will not make any hiring decisions until all steps in the selection process are completed, including reference and background checks.
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Your completed application must be submitted online by 4:00 PM, Friday April 9th 2021. You may include a resume; however, it may not be used in lieu of a completed application.
Kitsap Transit is an Equal Employment Opportunity Employer