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 Sr. Program Manager - Apple Cloud Services Operations - Cupertino, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - DB Mgmt. Systems
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200233383 / Latpro-3781389 
Date posted: Mar-26-2021
State, Zip: California, 95014


Sr. Program Manager - Apple Cloud Services Operations

Santa Clara Valley (Cupertino) , California , United States

Software and Services


Posted: Mar 26, 2021

Weekly Hours: 40

Role Number: 200233383

ABOUT US Apple is seeking an experienced program manager to join the Apple Cloud Services (ACS) organization. This exciting organization is focused on providing services across Apple and possibly beyond! This position requires curiosity, business sense in addition to project management skills. The project manager will be responsible for leading and communicating operational programs. The PM must be able to prioritize issues and track the details as well as the "big" picture. We are looking for someone who can balance resets and changes and respond quickly, without being discouraged. ABOUT YOU You are an ambitious individual who is proactive and able to work under minimal supervision at a detailed levels while taking account of interdependencies at higher levels. Can you coordinate multiple projects across multiple locations? We need someone with excellent written and interpersonal skills who pay attention to the details and is highly organized. You have experience running a wide array of deliverables with many interdependencies and have a successful track record being a phenomenal partner within teams and across organizations in engineering, design, and leadership. You have excellent communication, organization and leadership skills as this is meaningful in our complex environment. Are you ready?

Key Qualifications

  • 5+ years of project and/or program management
  • Experience in headcount management
  • Experience building detailed reports, dashboards and trend analysis
  • Familiar with rapid project lifecycles
  • Consistent record in defining processes and executing on them
  • Experience as a project lead, supporting multiple projects simultaneously
  • Shown ability to meet deadlines and schedule constraints
  • Outstanding presentation skills both in person and in multi-location meetings
  • Experience with Tableau a plus


Autonomously lead projects of varying scale and complexity with cross-functional teams with only consultative direction from leadership. You will develop strategic plans (both strategic & tactical/detailed level) specifically related to headcount management and portfolio backfill/projects. You will partner with business units to track headcount and discrepancies and provide consistent reporting. You will be a key resource for ACS, finance, and external business unit partners to improve service delivery workflows. You will prioritize team activities and drive resolution of issues across all areas of the project while communicating project status and issues to team members, leadership and other project partners. You will facilitate focused concise status meetings. You will advise and carry out risk assessment and mitigation plans as needed. Execution is essential so you will coordinate releases and schedules with cross-functional organizations and teams while continuously working to improve. You will represent ACS and partner with other internal and external organizations within Apple.

Education & Experience

BS Degree and related field experience is a plus


See job description


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