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 Team Lead, Client Success - Plano, Texas, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: XRbx5lhD4P8wOia5Vv5KWyOu0GPEDm / Latpro-3782268 
Date posted: Mar-31-2021
State, Zip: Texas, 75093


Req #14430

Tuesday, March 30, 2021
Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal , WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit to learn more about our opportunities, and visit Gannett Privacy Policyto understand our privacy policy.

This Team Lead will serve as primary digital campaign execution lead for our clients and will own client experience and campaign results. The incumbent will collaborate with sales staff and advise our existing clients on how best to leverage current and emerging marketing solutions to meet their business objectives. The Team Lead will also help the other Client Success Managers (CSMs) with their accounts, help train CSMs, & work on projects as needed.

Individuals in this role will possess strong product expertise in USA Today Network marketing solutions and will collaborate with sales executives to identify opportunities and effectively deliver on marketing solutions to best suit our clients business needs and maximize their return on investment. This role must understand client objectives and marketing programs to devise appropriate strategies and campaign implementation plans. They will be responsible for the ongoing management of the client relationships and marketing plans, including full accountability for post-sale campaign execution in collaboration with backend support resources and other SMEs including but not limited to various digital solutions and ad operations teams, focused on delivering to client objectives.

Key success measures for this role will be client satisfaction and client revenue and account retention.

Position Requirements:

Strong proficiency in client relationship management, and ability to leverage the portfolio of USA Today Network and ReachLocal media services offerings. Ability to effectively manage day-to-day campaign performance, assess campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our clients marketing needs.

Position Responsibilities:

Train & assist CSMs on the team

Work closely with CSM Manager & Sales Leaders on escalations & projects

Build rapport with client representatives, including digital and marketing staff members or often the business owner, through routine and scheduled interactions

Develop and advise on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clients

Lead creative development process in collaboration with sales and ad design resources to ensure messaging and advertising assets are optimized by platform and will achieve client marketing objectives

Proactively manage relationships with key internal and external vendors (GIADC, Order Management, RL, Central Ad Ops, etc.) to ensure deliverables meet agreed upon specifications, deadlines and standards

Monitor, evaluate, and leverage standard processes and resources to manage campaign performance and determine improvement opportunities

Troubleshoot and resolve performance issues using best practices and support resources while creating new, innovative solutions to meet the changing needs of our clients

Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts;

Manage client expectations, communication and performance metrics

Incorporate constantly evolving technologies and processes into the client solution delivery process

Key Skills:

Ability to quickly master business process, marketing and technology concepts

Ability to handle your own book of business & also help other CSMs on the team

Demonstrated expertise in customer relationship management

Mastery of key technologies and systems to manage marketing campaigns

Knowledge of ad management, billing and workflow management and analytics platforms

Strong verbal and written communication skills

Ability to develop account specific value story through by leveraging insights across all platforms into a cohesive campaign performance report

Ability to effectively present findings to client to drive satisfaction and client revenue and account retention

Strong technical and analytical skills to assess and routinely lead improve marketing campaigns over their lifecycle

Excellent listening skills

Demonstrated expertise with USA Today Network marketing solutions, systems and processes

Key Competencies:

Customer Focus

Establish and maintain effective relationships with clients

Seek client feedback and incorporate it into future activities

Demonstrate dedication to meeting client expectations and requirements


Ability to collaborate with sales team, client strategy, digital marketing & optimization, fulfillment and other additional sales support, etc.


Able to manage time and prioritize multiple tasks in a fast-paced environment

Organize tasks, deliverables and meet commitments on time

Analytical Thinking

Capable of interpreting data and making actionable recommendations to improve performance

Business Process and Technology Acumen

Capable of quickly mastering business processes

Ability to master technology solutions

Conflict Management

Good at focused listening

Can find common ground and explains differing viewpoints comprehensively

Deliver feedback & training to CSMs

About You:

Bachelors Degree (i.e. General Business, Economics, Finance, Marketing, Advertising or Public Relations)

2+ years hands-on experience managing online/digital advertising campaigns

Must have 3+ years of client service/account management experience

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Other details
  • Job Family Client Solutions
  • Job Function Marketing Solutions
  • Pay Type Salary

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