Client Success Manager, Select

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal , WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

About The Opportunity

ReachLocal is looking for a Client Success Manager to develop and execute on digital marketing strategies for our companys clients. This role will formulate appropriate strategies andimplementation plans,and will be responsible for the ongoing management of the clients digital marketing plan.

Job Summary

The Client Success Manager will advise our clients on how best to leverage current and emerging marketing solutions to meet their business needs. This role will possess strong expertise in existing and emerging business marketing solutions, and will collaborate with our sales consultants to identify opportunities and effectively deliver on marketing solutions to best suit our clients business needs & maximize their return on investment (advertising expenses).

Strong proficiency in customer relationship management, online search and display advertising techniques and ReachLocal proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our clients digital marketing needs.

About Your Responsibilities

Build rapport with client representatives and marketing staffs through routine and scheduled interactions

Develop & advise on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clients

Monitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across ReachLocals publisher networks to determine improvement opportunities

Troubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clients

Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts

Manage client expectations, communication and performance metrics

Incorporate constantly evolving technologies and processes into the client solution delivery process

Key Skills

Ability to quickly master business process, marketing and technology concepts

Demonstrated expertise in customer relationship management

Mastery of key technologies and systems to manage digital marketing campaigns

Advanced capabilities to effectively manage digital advertising campaigns Search, Display, Marketing Management Systems etc.

Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycle

Demonstrated expertise with digital marketing publishing systems & processes

Strong verbal and written communication skills

Key Competencies

Customer Focus

Establish and maintain effective relationships with clients

Seek client feedback and incorporate it into future activities

Demonstrate dedication to meeting client expectations and requirements

Organization

Able to manage time and prioritize multiple tasks in a fast-paced environment

Organize tasks, deliverables and meet commitments on time

Analytical Thinking

Capable of interpreting data and making recommendations to prove performance

Quickly identify the symptoms and underlying cause of problems

Business Process and Technology Acumen

Capable of quickly mastering business processes

Ability to master technology solutions

Conflict Management

Good at focused listening

Can find common ground and explains differing viewpoints comprehensively

About You

QUALIFICATIONS

Bachelors Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English

2+ years hands-on experience managing online/digital advertising campaigns

Must have 3+ years of client service/account management experience.