Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Client Strategy Manager - Tucson, Arizona, United States

   
Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Marketing
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 46Whw3MEooHXwN01Sv9I76bU2KK7ZQ / Latpro-3783005 
Date posted: Apr-02-2021
State, Zip: Arizona, 85705

Description

Req #14903

Friday, April 2, 2021

CLIENT SUCCESS MANAGER (CSM)

Client
Success Managers are the stewards of our client relationships. The key focus of
the Client Success Manager role is overseeing and managing the clients
expectations with the products and services they run with us (overall
campaigns), and aiding in their success when working with us. This involves
communicating with both the client (actual client, sellers, and market leaders)
and internal teams across our entire organization to ensure the clients
expectations (benchmarks, KPIs, timelines, and goals) are met, and their
experience in working with us takes on a partnership feel, rather than a
transactional relationship. Oftentimes, this means being a translator, teacher,
and an advocate for the clients needs, and working with all resources
available to meet those needs.


Communicating
on performance and metrics across all placements is imperative to our success in
working with clients.However, this
communication and reporting is only the first step. With robust client
relationships, campaign reporting takes on a deeper meaning.Guidance through the often
difficult-to-understand detail, as well as explanations on shifts and
optimizations, are an essential part of the conversation, and are followed by
thorough recommendations and guidance on how we as a company plan to move
forward towards their success.

THIS ROLE OVERSEES ONGOING STRATEGIC
CONVERSATIONS AROUND:

  • Local
    Owned & Operated paid media strategies

  • Google
    Ads, Targeted Display, Facebook paid media strategies

  • Remarketing

  • Specialty
    advertising

  • Targeted
    Email

  • Website
    - strategy discussion and recommendations

  • Social
    and Reputation Management - strategy discussion and recommendations

  • Text-based
    advertising

  • SEO
    - strategy discussion and recommendations

  • Creative
    - strategy discussion and recommendations

  • Content
    Marketing - blogs and sponsored content - strategy discussion and
    recommendations

  • Video
    - strategy discussion and recommendations

    Expectations:

  1. UNDERSTAND
    the
    Clients Business Goals. Always.
  2. COMMUNICATE. Communicate.
    Communicate.
  3. STRATEGIZE. Set up, lead and
    participate in internal strategy meetings when large campaigns are sold -
    pulling in all key stakeholders or team members across departments to ensure
    were aligned on the clients business goals and strategy forward.
  4. MEET
    WITH CLIENTS
    on
    an as-needed basis with your sales reps, not solely to deliver reporting
    or status updates, but also to learn whats new and changing within their business.
  5. PROVE
    SUCCESS

    with regular reporting conversations. Take ownership for leads and revenue
    that you generate through reporting.
  6. OWN
    PROBLEMS
    .
    Work to resolve any problems, issues and campaign problems both quickly
    and effectively. This means working with any and all necessary team
    members, communicating in a timely manner, and owning the clients issue
    until it is resolved.

CLIENT BENCHMARK SPENDS, WORKFLOW &
DELIVERABLES

This
roles focus is on the SMB or small-to-medium business category, defined as
up to $30,000 annually.The role will
include aspects of the following:


  • Pre-Sales
    Support

  • Campaign
    Deployment

  • QA

  • Reporting

  • Finding
    Optimizations & Opportunity for Growth

  • Campaign
    Review

  • Benchmark
    Data

  • Case
    Studies


Higher
account tiers include a monthly reporting deliverable handled by your Client
Success Strategist partner at Amplified Digital Agency:


  • PRE-Top
    Local Account (Pre TLA): $30,000 - $75,000 annually

  • Top
    Local/Regional Accounts (TLA) - $75K+ annually



Responsibilities:

  • Support
    your sellers with information, insight, communication, transparency,
    intelligent initiative, research, recommendations, and optimization strategies.

  • Communicate
    successes and deliver in-depth reporting, identify potential optimization
    and/or upsell opportunities, and present these opportunities to your sellers
    and clients as they arise.

  • Maintain
    a working onboarding process including in-spec creative, tactic documentation
    and steps needed to get each tactic live.

  • Work
    with your Client Success Strategist at Amplified Digital Agency for any outlier
    strategies that you need help understanding.
    They can provide you the resources to get you started.

  • Be
    prolific in your understanding of our standard local and agency platforms.

  • Proactively
    identify and troubleshoot campaign issues.

  • Develop
    and refine local KPI benchmarks, and work with your agency Client Success
    Strategist as your resource for agency KPI benchmarks.

  • Build
    out internal documents, frameworks and playbooks.

  • Develop
    a customer journey that our customers will love.

Requirements:


  • 5+
    years of experience in digital media, marketing, digital sales, or digital
    operations experience.

  • 3+
    years of experience in a Customer Success leadership role or similar, leading
    the development of customer support or operational teams.

  • Proficient
    with CRM tools (e.g. Salesforce/HubSpot).

  • Proficient
    with Google Ads, Facebook, and targeted display paid media platforms.

  • Achieve
    and maintain Google certifications for Google suite of products (Search,
    Display, Video, Shopping, Analytics).

  • Website
    development and SEO best practices a plus.

  • Metric-driven
    and operationally minded, with excellent execution skills.

  • Passion
    for developing deep customer relationships at all levels built on trust,
    authenticity, and results.

  • Strong
    leadership skills that demonstrate your ability to think strategically, execute
    tactically, and collaborate effectively with key stakeholders internally and
    externally.

  • Ability
    to work transparently in a team-driven environment.

  • Strong
    bias for speed, yet detail-oriented to ensure customers are satisfied.

  • Clear
    and direct written and verbal communication skills, interpersonal and
    collaborative skills, and the ability to communicate with both technical and
    non-technical audiences are necessary.

  • Ability
    to successfully navigate difficult conversations with customers with empathy
    and proper expectations, balancing the best interests of both the customers and
    the company.

  • Not
    afraid to wear many hats, create processes, maximize output, think outside the
    box, and use creative problem-solving.

Other details
  • Job Family Client Strategy
  • Job Function Marketing Solutions
  • Pay Type Salary

recblid xarjshyssm07d15zg0hpy9j2t22k6h



Requirements

None

 

Gannett requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email? 


Follow the application instructions in the Job Description.