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 Customer Support Specialist - Executive Level - Cupertino, California, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Portuguese - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200234200 / Latpro-3783738 
Date posted: Apr-06-2021
State, Zip: California, 95014

Description

Customer Support Specialist - Executive Level

Santa Clara Valley (Cupertino) , California , United States

Support and Service

Summary

Posted: Apr 5, 2021

Weekly Hours: 40

Role Number: 200234200

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Corporate Executive Relations is the link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues. The Corporate Executive team handles damage control, customer recovery and retention. We work with Apple's most demanding and high profile customers. This position can be in either Cupertino or Elk Grove, California.

Key Qualifications

  • Minimum 5 years experience providing excellent customer service
  • Excellent verbal and written communication
  • Able to effectively tailor communication and style to differing audiences
  • Strong technical aptitude
  • Resourcefulness and flexibility
  • Advanced judgement and negotiation skills
  • Able to self manage and work independently in a dynamic, constantly changing environment

Description

Communicate official positioning on company issues. Develops creative solutions to customer problems. Works under dynamic and ever-changing work environment. Identifies and calls out product or customer issues. Find opportunities for operational improvements and suggests improvement strategies. Empowered to use discernment when stabilizing company and customer needs. May provide reporting and be asked to support additional task as needed.

Education & Experience

BS/BA or equivalent experience

Additional Requirements

  • Spanish, French, and/or Portuguese fluency preferred





Requirements

See job description

 

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