Job Description

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(R) and Rockwell Software(R) product brands are recognized for innovation and excellence and serve customers in more than 80 countries worldwide. When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive, and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

The primary responsibility of the Technical Support Engineer- Servers position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

Ideally, we would like this person in Mayfield Heights, OH. However, we may have flexibility on location for the right hire.

Key Responsibilities:

• This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
• This position supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
• The position supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
• Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
• Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
• Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.  You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

Basic Qualifications:

• Bachelor's Degree in engineering or similar discipline
• 2+ years of related working experience

Preferred Qualifications:

• Experience with multiple types of server and storage hardware.
  • Discrete servers
  • Blade servers
  • Storage Area Networks
• Experience with Active Directory tools and utilities.
  • VMWare management console.
• Understanding of EMC SAN Storage hardware
• Familiarity with network and san switching technologies
• Good English reading, writing and verbal communication skills
• Able to work in a round-the-clock, global operation 7 days x 24 hours
• Strict adherence to company standards and procedures.
• Excellent trouble shooting skills
• Demonstrate Knowledge Rockwell Automation Products

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).