Advanced Medical Assistants (AMA) perform a variety of administrative and clinical tasks to help provide care to patients, support, providers, and keep office operations running smoothly. They are an essential part of the advanced primary care team and facilitate meeting the goals of the Maryland Primary Care Program. They help the doctor determine how best to meet patient needs and engage them in their own care using a variety of tools, processes, and personnel as appropriate. They maintain knowledge of care management, behavioral health, and chronic disease self-management resources available to patients and facilitates patients' adoption of these services. They play an integral role in promoting access to appropriate care, including transitional care services for vulnerable patients recently discharged from the hospital or ED.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Registers and schedules patients, prints documents to include the provider's daily schedule; accesses and makes changes to the patient's quickview screen; utilizes the patient privacy link, workflow dashboard, and card scanner.
- Ensures that sufficient inventories of medical and office supplies are stocked and maintained in the office and exam rooms. Processes the ordering of clinical supplies in accordance with practice standards.
- Completes lab requests, referral and health forms and maintains logs as mandated by state and federal regulatory guidelines, policies and procedures of AAHCE. Administers injections, EKG's, spirometry, perform phlebotomy, and renders therapeutic treatments (practice specific) as instructed by the physician.
- Determines patient eligibility using programs such as Medicaid EVS; identifies when a patient is in need of a referral and/or preauthorization; searches for or add insurances in the practice management system; edits claims.
- Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patient's protected health information.
- Completes accurate and timely data input within the bounds of record access and in compliance with the processes and procedures governing the electronic health record. Accesses patient record information only as it directly pertains to the performance of work duties.
- Obtains patient vital signs and properly document them in the patient's medical record. Interviews, triages and prepares patients to facilitate smooth flow, assists providers in medical examinations, and provides other general assistance to the provider and staff as necessary.
- Assist with implementation of planned care for patient panels: huddles, pre-visit planning, recalls, follow ups.
- Act as liaison/bridge between patient, call center, clinic operations and clinical teams.
- Facilitate and engage others in practice transformation efforts in the practice.
- Two years of experience in a medical office setting.
- CMA, RMA or AAMA (through an approved/accredited organization). Must maintain Certification or credentials while employed.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.