GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. May be assigned to specific medical specialty (e.g., spine, total joint, sports medicine) to help with patient care related to that specialty.
SUPERVISION RECEIVED: Chief Clinical Operations Officer
SUPERVISION EXERCISED: None.
- Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; lifting, moving, positioning and transferring patients as needed; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
- Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately.
- Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms;
- Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
EDUCATION REQUIREMENT: High school diploma, some college preferred. Course in medical specialty; e.g., Pediatric Assisting.
EXPERIENCE PREFERRED: Minimum of one year work experience in public contact job, preferably service related. Experience or interest in healthcare.
REQUIREMENTS: CPR certification.