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 Senior Contact Center Engineer - Fort Mill, South Carolina, United States

   
Job information
Posted by: LPL Financial LLC 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: dhiELTQBz8kJ0mfz3k3RdbK0lyGaP2 / Latpro-3784880 
Date posted: Apr-11-2021
State, Zip: South Carolina, 29715

Description

Senior Contact Center Engineer for LPL Financial LLC in Fort Mill, SC to design & develop multi-location Contact Center solutions supporting investment banking & brokerage services. Design dial plan manipulations as per E.164 and North America Numbering plan. Analyze requirements for advance service products: voice biometrics, AI, chat bots. Req: MS in CS, Engg, Info Sys, IT or rel. (or foreign equiv.) + 3 yrs exp managing LAN & WAN for contact centers incl Avaya Switches, or BS + 5 yrs exp. Must also possess expertise performing digital signal processing, real time transcoding, compression, modulation, fiber optics transmission using VoIP gateways, SBC, audio codecs, protocols, incl. H.323, SIP, WebRTC, SS7, MGCP; performing disaster recovery via WAN; CDR reporting, Modular Messaging using UUI, UCID, ECHI, VDN, Extension, Hunt Groups, metadata. Submit resume to E. Childress, LPL Financial LLC, 4707 Executive Drive, San Diego, CA 92121-3091. Ref: SCCE21.


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Requirements

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