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 Product Insights Analyst - Cupertino, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200237663 / Latpro-3785793 
Date posted: Apr-15-2021
State, Zip: California, 95014


Product Insights Analyst

Santa Clara Valley (Cupertino) , California , United States

Operations and Supply Chain


Posted: Apr 14, 2021

Weekly Hours: 40

Role Number: 200237663

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Product Insights Analyst is responsible for measuring and reporting on the hardware quality of of our products. This is an exciting opportunity to directly impact our customers' experience and support Apple products throughout their life cycle.

Key Qualifications

  • 5 years of experience in manufacturing or customer support analysis
  • High proficiency experience with Tableau visualization, including large scale dashboard deployment and maintenance
  • High proficiency with SQL and relational databases such as Teradata
  • Knowledge of coding/scripting in Python/Java
  • API data access / pipeline development
  • Data Science / ML experience
  • Knowledge of FileMaker
  • Knowledge of SAP material master, Bill of Materials a plus
  • Solid communication skills
  • Expertise in converting business problems into technical solutions
  • Attention to detail


Responsibilities include: Key resource to cross-functional teams Analyze, develop and monitor visualizations and alerting mechanisms to detect quality excursions Capability to handle multiple projects simultaneously and set priorities accordingly Participate in feedback loops to continuously improve product quality and the customer experience Articulate findings in the data and work closely with others to identify root cause and implement corrective actions on products

Education & Experience

BA or BS degree or equivalent experience


See job description


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