Director, Administrative Solutions
Associate VP of IT | Chief Information Officer (CIO)
Overall team: 10 Full-time Employees
IT Directors and staff, University Deans, Directors, faculty, and staff
Professional organizations, State and National working groups and consortiums, Commercial Vendors
Under the general direction of the CIO, the Director of Administrative Solutions is responsible for the development and delivery of all administrative information technology solutions at Emporia State University. This primarily includes the university’s Enterprise Resource Planning (ERP) system, Enterprise Content Management system (ECM), recruiting Customer Relationship Management (CRM) system, and ancillary systems. The Director is a key member of the leadership team and is responsible for both short- and long-term planning for areas within the scope of responsibility, as well as oversight of all projects with which the team is involved. Additionally, the Director has responsibility for leading a team of individuals responsible for business process analysis, customization, program and interface development, and integration of administrative and business systems with other university information technology systems and external entities.
POSITION DUTIES, RESPONSIBILITIES, AND COMPETENCIES
1. Leads the implementation, upgrades, and patching of ERP (Ellucian Banner) modules and integrations with systems external to ERP (On-Premises and Cloud SaaS).
2. Directs the installation, administration, and evaluation of work for ancillary and legacy student and business systems.
3. Serves as an effective project and resource manager that can articulate project demands and recommend priorities to functional users, groups, and committees.
4. Manages a team of 10 support positions: (1) database administrator, (1) Banner administrator, (2) application developers, (1) systems integration specialist, (5) system analysts.
5. Ensures uninterrupted service provided by academic and administrative systems for financial, student information, human resources, and ancillary systems.
6. Responsible for establishing and monitoring production system software environments to include failure detection, remediation and prevention and process recording.
7. Develops key performance indicators for measuring all areas of team performance, including project portfolio management.
§ Bachelor’s degree in a related field is required; advanced degree preferred.
§ Minimum three years of experience in management of information technology solutions.
§ Demonstrated experience supervising or managing information technology professionals.
§ Knowledge and experience in project planning, implementation, and management.
§ Demonstrated commitment to customer-oriented and team-oriented management.
§ Demonstrated ability to work with diverse populations.
§ Strong communication skills to communicate with different people at different technical levels.
§ Ability to effectively prioritize tasks in a high-pressure environment.
§ Experience with departmental budget development and management.
§ Formal project management training.
§ Experience with Ellucian’s Banner ERP suite.
§ Experience with Hyland’s Onbase Enterprise Content Management suite.
§ Experience with Salesforce and/or TargetX Student Recruitment suite.
§ Experience managing the integration and interfacing of disparate information systems.
Interested candidates meeting the position requirements should upload a resume, cover letter, and contact information for three professional references at https://bit.ly/3wHIftM. Review of applicants will continue until the positions are filled. Background check is required.
Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.