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 Associate Director, Communities & Volunteer Relations - Washington, District of Columbia, United States

Job information
Posted by: Human Rights Campaign 
Hiring entity type: Not-for-Profit 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Government
Management - General
Non Profit
Project Manager
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 386301059 / Latpro-3786075 
Date posted: Apr-16-2021
State, Zip: District of Columbia, 20027



We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.

Program Summary:

The Communities & Volunteer Relations program advances LGBTQ equality by keeping HRC strong, funded, and fighting through our management of an impactful volunteer leadership program.  We empower the volunteer leaders in our communities to engage and expand support for HRC's mission locally. We seek to attract individuals from diverse backgrounds, reflecting the rich diversity present in our LGBTQ and ally communities.  In return, we provide personal enrichment, leadership development, and a rewarding volunteer experience as a resource of HRC's to increase activism, raise critical funds, and activate grasstops and grassroots individuals nationwide.

Position Summary:

The Associate Director of Communities & Volunteer Relations will guide, support, grow and develop HRC's volunteer-led steering committees, members of HRC's Board of Governors, and an army of volunteer advocates in an assigned portfolio of HRC steering committee communities for the nation's largest civil rights organization working for LGBTQ equality. In collaboration with the communities in their portfolio and colleagues, the Associate Director will work to ensure HRC's annual fundraising, political, diversity, equity & inclusion (DEI), digital, and volunteer engagement goals for each community are achieved.

The Associate Director's primary role will be to collaborate with local board members, as leaders of HRC's steering committee communities, to attract, engage, develop and retain a dedicated local volunteer workforce to support the organization and mobilize the grassroots as formidable volunteer political organizers and fundraisers.  The Associate Director will work directly with our local board members providing coaching and educating new board members in being the most effective ambassadors, fundraisers, and leaders for the HRC. The Associate Director will act as the visionary for creating and managing online learning modules providing continuing education for volunteers to be the best ambassadors for HRC. Candidates will need to have a proven track record of excellence in communication and project management skill

Position Responsibilities:

  • Guide volunteers to accomplish organizational fundraising, membership, diversity, equity & inclusion (DEI), and political goals by implementing annual work plans as the primary staff contact for leaders for assigned steering committees.  Partner and work closely with colleagues, steering committee co-chairs, and board members to develop and inspire successful, results-oriented leaders.
  • Manage and maintain the online learning library for Community Hub volunteers (HRC's volunteer engagement platform). Create a national curriculum based upon the organization's needs and volunteers, contributing content and managing the overall learning experience.
  • Oversee the onboarding process of new members of the Board of Governors. Serve as the primary contact for coaching and supporting new Governors in the first two years of board service.
  • Develop, strategize and implement a comprehensive plan to engage at-large and general volunteers within the volunteer structure. Collaborate across the organization to scale volunteer opportunities based on the priorities of HRC. 
  • Manage the board development process of vetting new and existing Governors, which requires attention to detail and excellent communication skills.
  • Collaborated with the Director to develop projects and long-term strategy around engaging volunteers through volunteer-led steering committees and general volunteer structure. 
  • Serve as an HRC representative at activities, meetings, and events around the country and provide positive enthusiasm for HRC's mission and programs that inspire volunteers to fundraise and advocate on behalf of HRC.  
  • Manage and be a productive participant in a set of assigned long, short and temporary projects. Complete required administrative work on a timely basis.
  • May manage a member of the Communities and Volunteer Relations team in the future.
  • Other duties as assigned.

Position Qualifications:

  • Bachelor's degree or equivalent work experience required, with at least five to eight years' relevant work experience, particularly around volunteer engagement/management and within a large, complex organization.
  • Knowledgeable and personally passionate about and committed to LGBTQ equality, HRC's mission, and volunteerism.
  • Excellent interpersonal communication and customer service skills.
  • Demonstrated ability to understand complex and nuanced situations, anticipate needs and proactively communicate. 
  • Ability to inspire and influence individuals and teams, both one-on-one and in group settings, to be motivated and achieve challenging goals.
  • Ability/willingness to work collaboratively and provide/receive feedback
  • Experienced in public speaking, facilitation, coaching and training, learning, and development. 
  • Well-organized, detail-oriented, and goal-driven. Ability to prioritize and manage multiple projects simultaneously with a positive attitude, meeting tight-deadlines.
  • Skilled in fostering inclusive environments & working within diverse communities. 
  • Demonstrated ability to organize, promote and facilitate meetings and events. 
  • Strong professional ethics and acumen to deal with sensitive volunteer, community, board and organizational matters and maintain confidentiality. 
  • An intermediate level of experience is required using a variety of computer skills to produce high-quality, professionally formatted reports and presentations using Microsoft Word, PowerPoint, Excel and Google Apps. Familiarity and prior work experience using Volunteer Management and Learning Management Systems, Adobe Captivate, and Presenter and membership databases are desired.
  • Flexibility with work schedule. When travel is safe, regular overnight travel (up to 50%) is required, primarily on weekends. 

All positions at the Human Rights Campaign may require travel on a regular basis or periodically.  Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.


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