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 Production Support Engineer - Culver City, California, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - IT Management
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200238781 / Latpro-3786142 
Date posted: Apr-16-2021
State, Zip: California, 90230

Description

Production Support Engineer

Culver City , California , United States

Software and Services

Summary

Posted: Apr 16, 2021

Weekly Hours: 40

Role Number: 200238781

Home Office: Yes

Imagine what you could do here. At Apple, innovative ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Are you passionate about solving sophisticated business challenges with process engineering and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? Do you have experience in the entertainment industry working directly with production crew and internal studio departments? Are you looking to change the industry through innovation, technology, collaboration and creativity? If so, this may be the job for you! The Apple TV+ IS&T team owns the technology strategy, delivery, and sustainment of IT systems used to enable Apple TV+ Studio and Production operations. We ensure technology and business strategy remain tightly aligned through multi-functional partnership, knowledge of industry trends, and familiarity with the Apple corporate systems landscape. We work closely with leadership, business partners, engineers, vendors, information security, and others to deliver a technology ecosystem that meets the demands of a high growth organization. We are looking for a Production Support Engineer to join our team. The role provides technical support to the variety of individuals that make up the feature/TV production environment. We support various Apple products and services from hardware to software as well as any niche equipment required for the content creation process. We work in a very fast-paced and highly demanding technical support environment. If you have a strong dedication to customer success, and a passion for making the production process easier though technology this position is for you.

Key Qualifications

  • Experience supporting software used during the content creation process
  • Experience providing support for Macs, iOS, iPadOS and other computing devices
  • Experience support printers, scanners and other peripherals
  • Experience providing support to individuals remotely as well as onsite
  • Experience with storage systems such as Quantum, Isilon, Nexus
  • Experience using help desk software to manage and prioritize tasks
  • Baseline knowledge of networking
  • Strong technical troubleshooting skills
  • Outstanding problem solving and critical thinking skills
  • Effectively coordinates work and communication across disparate groups of individuals
  • Excel in a dynamic, fast-paced environment with multiple opposing priorities'
  • Excellent client services skills and email etiquette
  • Passion for the crafting an outstanding customer experience

Description

- Provide support for internally deployed software - Provide remote and onsite support as needed for production team and provide support for computers, printers and other technology devices deployed to production - Prioritize and coordinate requests using help desk software - Diagnose and solve issues related to network connectivity - Diagnose and solve issues related to storage systems - Build an outstanding customer service experience - Maintain close relationships with the Apple TV+ production and other IS&T department within Apple - Develop and maintain a solid understanding of trends and standard methodologies within Apple

Education & Experience

5+ Years supporting technology in a Media & Entertainment Environment



Requirements

See job description

 

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