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 Technical Support Engineer - Milwaukee, Wisconsin, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Electrical
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-4366 / Latpro-3787112 
Date posted: Apr-21-2021
State, Zip: Wisconsin, 53204

Description

Location: Milwaukee - Wisconsin
Location: Middleton - Wisconsin
Location: Ladysmith - Wisconsin

Job Description

This position can be remote working anywhere in Wisconsin. Typical hours are from 7AM to 6PM with some evenings and weekend support as needed.

The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.

Responsibilities:

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

  • Provides support to customer/users where the product is highly technical or sophisticated in nature

  • Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc.

  • Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries

  • Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner

  • Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance

  • Typical hours are from 7AM to 6PM with some evenings and weekend support as needed

Basic Qualifications:

  • Bachelor's Degree in Engineering or Technology field; in lieu of degree, will consider an Associates of Science Degree in Engineering or Technology or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training)

  • Ability to work between 7AM to 6PM with some evenings and weekend support, as needed

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Rockwell Automation will not offer sponsorship for this position

Preferred Qualifications:

  • 1-2 years experience working with Rockwell Automation Control Products such as Circuit Breakers, Circuit Protection, Signaling Devices, Motor Starters, Printers/Plotters, and Rockwell Automation Communication Devices.

  • Ability to provide support to customer/users where the product is highly technical or sophisticated in nature

  • Ability to partner effectively with sales, project teams, customers & internal stakeholders

#LI-MM1 #lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).



Requirements

See job description

 

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