HELP DESK TECHNICIAN I
Goodwill is Hiring!!
Goodwill Industries is now hiring for the position of Help Desk Technician I at our Portland Headquarters location.
This position is full-time. We also provide excellent benefits, including medical and dental insurance, and a great retirement package.
GENERAL SUMMARY: Assists in maintaining and servicing all remote network equipment including workstations and peripheral devices. Supports the IT staff in all PC help desk hardware and software requests, diagnosing and addressing problems. Assists with the installation and configuring of network and work station equipment.
--Respond to IT help desk and email directed to IT at all locations.
--Support applications including Windows operating system and Microsoft office suite.
--Assist with troubleshooting problems with network equipment and failed machines as needed.
--Assist IT staff with configuring and installation of network workstations and other network devices.
--Assist with monitoring and troubleshoots Symantec anti-virus issues.
--Assist with mobile device management (cell phone, laptops & tablets).
--Assist with basic support of GICW VOIP system.
--Assist with workstation imaging and mobile equipment configuring.
--Must be 18 years or older.
--High school diploma or GED.
--Working knowledge and basic Microsoft computer skills, including software tools.
--Experience working with Windows based PC’s and network equipment.
--Experience with connection of multiple peripheral devices.
--Ability to obtain PC technician training or certification within six months.
--Must provide own reliable transportation.
--Work is primarily performed in office environment and some limited warehouse work.
--May be required to work outside scheduled shift.
--High adaptability required: Work environment usually hectic (fast paced) with irregular short deadlines and a limited number of critical or unusual situations.
--DOT strength Classification - Light.
Interested candidates must pass a criminal background check and drug screen.
Equal Opportunity Employer M/F/D/V