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 Operations Support Clerk - Lakeland, Florida, United States

   
Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Receptionist/Secretarial
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: PVlIaSyG1kmTMMSA1yfL84lmmf8EE4 / Latpro-3788790 
Date posted: Apr-28-2021
State, Zip: Florida, 33810

Description

Req #15494

Tuesday, April 27, 2021

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, visit www.gannett.com.

OPERATIONS SUPPORT CLERK

Gannett Publishing Services

Job Purpose:

Answer and respond to customer calls, perform data entry and initiate outbound calls for carrier recruitment.

Key Responsibilities:

Answer telephone and resolve customer concerns and/or questions and respond to customers in a timely
manner.

Monitor a centralized e-mail mailbox and respond to requests for returns, draws and account maintenance for both
single copy and home distribution. Enter information in database.

Conduct carrier recruitment by either making a scripted outbound call or responding to inbound calls in the database.

Accountabilities: Area of Influence. Indicate the positions primary area of responsibility (e.g., Head of a Business Unit, Department, etc.).
Identify internal client groups or dotted-line reporting relationships that are critical to the job. Please include the frequency of the contact, if relevant.

Requirements: Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet the minimum entry-level requirements
(not necessarily the incumbents experience or education level) for this job. This may include special skills, statutes or regulations, and department procedures.

Education:

High School Diploma or Equivalent

Experience required:

Data Entry and Customer Service experience required

Specialized Knowledge Required or Preferred:

Bilingual skills preferred.

English language fluency: speaking and writing

Proven Customer Service skills

Proven verbal and written communication skills with a high degree of concentration towards customers

Ability to handle a variety of task

Detail oriented

Technical Skills:

Proficient with a PC including Microsoft Office suites, Email, Excel and Word

Gannett Co., Inc.is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

Other details
  • Job Family GateHouse Media
  • Pay Type Hourly

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Requirements

None

 

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