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 Customer Service Supervisor - Colorado Springs, Colorado, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-36664 / Latpro-3789896 
Date posted: May-03-2021
State, Zip: Colorado, 80901

Description

Location: 5315E

Job Title
Customer Service Supervisor
Primary Location
Colorado Springs, Colorado
Employee Type
Employee
Job Description

Job Description

We have an immediate opening for a multitasking Customer Service Supervisor to join our team at our Colorado Springs, CO location

Responsibilities:

  • Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
  • Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
  • Oversee the customer service department
  • Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
  • Assist with the development and implementation of reporting procedures
  • Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
  • Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
  • Demonstrate the ability to become proficient in the use of proprietary operational systems
  • Other duties assigned as needed

Requirements:

  • Bachelors Degree
  • 3 years directly related management expertise
  • Management experience in a call center environment is preferred
  • Knowledge of MS Word and Excel
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
  • Organizing and coordinating skills
  • Knowledge of accounting procedures
  • Ability to communicate effectively, both orally and in writing
  • Knowledge of management principles and practices
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Ability to analyze and solve problems
  • Ability to gather data, compile information, and prepare reports
  • Ability to foster a cooperative work environment 

Salary - $43-50k with bonus potential

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)



Requirements

See Job Description

 

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