Energy & Weatherization Assistant I (TEMP)
$39,348.24 - $47,828.76 Annually
Human Services Housing & Community Services
6/6/2021 11:59 PM Pacific
Join our Snohomish County Human Services Team!
We have two full-time temporary positions in the Energy Assistance Program of our Housing and Community Services Division.
These positions will work 100% with the Energy Assistance Program. These positions require working in the office or remotely when the office is closed due to COVID-19. Looking dynamic individuals with excellent math skills, ability to accurately review and calculate various income sources, able to work in a fast-paced environment, willing to communicate by phone, through SKYPE and email with a very diverse population including low-income, disabled, seniors, persons with limited English and veterans. This individual must have the ability to redirect communications professionally and effectively when encountering disgruntled customers and be able to consistently retain program-related information as expected for this position.
NOTE: Any references to weatherization tasks or acquiring certifications in this notice are not applicable to this position.
Human Services Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective services and building community.
The Human Services Department includes 230 diverse, friendly, and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.
To interview low income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations.
STATEMENT OF ESSENTIAL JOB DUTIES
Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
Answers telephone; respond to questions or routes calls to correct party.
Reviews client files to ensure that all documents are signed and completed per contract compliance.
Provides information and referral to Community Service Agencies.
Enters information on the computer in specialized format, including application, program or financial data.
Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.
STATEMENT OF OTHER JOB DUTIES
Provides client training in Energy Conservation.
Assists client in budget counseling.
Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
Assists with appointment scheduling.
Performs related duties as required.
One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.
LIHEAP Energy Assistance Program experience preferred.
A valid Washington State Driver's License is required for employment.
KNOWLEDGE AND ABILITIES
computers, data entry and standard software programs such as Microsoft Word and Excel
standard office practices and procedures and all related office work
standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct
perform mathematical computations
communicate effectively with a diverse population
learn and retain a complex series of rules and regulations to determine eligibility and benefits
explain complex rules, policies and procedures in a concise easy to understand manner
read, interpret and enter data accurately and rapidly
maintain an organized work setting, tracking forms and applications
work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
accurately follow oral and written instructions
maintain accurate records and prepare required reports
maintain a professional demeanor while exercising good judgment
Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.
The work is performed in the usual office environment with occasional field work when assisting clients.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice
3000 Rockefeller Ave M/S 503
Everett, Washington, 98201