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Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200250580 / Latpro-3795779 
Date posted: May-29-2021
State, Zip: Texas, 78729



Austin , Texas , United States

Software and Services


Posted: May 28, 2021

Weekly Hours: 40

Role Number: 200250580

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. You know what it takes to encourage a team to build an incredible customer experience with every interaction. You are able to coach, mentor and lead a team, bringing out their very best. This position holds overall responsibility for leading Pilot & Analysis team within Points of Interest (POI) Operations group. POIs (businesses, landmarks etc.) are an integral part of digital maps. This person will lead a team that works with multi-functional partners to understand new feature requests or workflow and tool change requests and run pilots to assess feasibility and operational impact. The ideal person is not happy with the status-quo and constantly drives teams to best of class analysis and results.

Key Qualifications

  • Learning agility to quickly grasp nuances of complex issues
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Attention to detail and curious approach to explore all aspects of an issue
  • Ability to scope, plan and lead pilot execution
  • Strong problem-solving skills and resourcefulness
  • Strong verbal and written communication skills
  • Ability to analyze issues and provide impactful insights
  • Good leadership skills, coupled with exceptional judgment and tact
  • Ability to manage multiple tasks/projects in a fast-paced environment
  • Ability to work optimally with partners and team members across multiple geographies and time zones


- Work with the multi-functional teams (EPMs, Engineering, PCMs) to help test out their concepts and ideas through a pilot that can then be used to assess feasibility and operational effort - Manage the whole piloting activity end to end, involving close working with internal multi-functional teams and external Vendor teams - Provide insights and ideas to further refine initial concepts and improve customer experience - Run Budget and Performance for the vendor teams working on Pilots - Work closely with Engineering, Quality, Training & Development, Reporting and other Operational teams to help execute and scale the pilot - Strong tolerance for ambiguity and "can do" demeanor with an open mind-set to work on multiple set of challenges - Lead by example and create a robust, inclusive team culture

Education & Experience

BS/BA Degree or proven experience POI Data/GIS background, helpful


See job description


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