Receives complex customer needs via phone, and/or electronic contact, regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control. Provides exceptional customer service to our customers, both internal and external. Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance, and facilitate recurring or new orders. Assists with coordinating activities pertaining to shipping, schedules, and inventory. Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery dates, adjustments to invoices/orders, and other account management questions. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Must be very strong in communication skills, proficient in Microsoft Office applications, self-motivated, and works well in a team environment. Performs other duties as assigned.
Detailed oriented and at least two years’ experience in customer service is required, degree preferred. Please email resume to email@example.com.