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 Client Service Representative - Allentown, Pennsylvania, United States

   
Job information
Posted by: Paychex, Inc. 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: OVFjpfPWiyuQErg6H5va2VPAxDrrtP / Latpro-3797562 
Date posted: Jun-07-2021
State, Zip: Pennsylvania, 18104

Description

Discover Your Passion and Develop Your Expertise.

 

This is a solution-based service environment with an emphasis on partnership and accountability. 

Service Professionals at Paychex are passionate about customers’ needs and wants.

In this role, you will…

  • Support inbound call queue handling client calls to process and  enter payroll and tax information and answer questions for clients in multiple states.  
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

This role is a strong fit if you have…

  • 2-5 years customer service in a fast-paced environment.
  • Ability to multi-task and handle high volume work load.

Just some of the reasons why our employees are #Paychexproud.

  • We value your well-being: From health care plans to retirement planning and wellness programs.
  • We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
  • We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
  • We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.


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Requirements

None

 

Paychex, Inc. requires you to fill in their on-line form which will open in a different window.

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Follow the application instructions in the Job Description.