You are encouraged to read the entire announcement before you submit your application package. Your application may not receive full consideration if you do not follow the instructions as outlined.
This position is in the Ronald Reagan Building and International Trade Center , 1300 Pennsylvania Ave., NW., Washington, DC, in the Bureau for Management, Office of Management Services , at the U.S. Agency for International Development (USAID).
Learn more about this agency
As a Support Services Specialist , your duties will include the following:
- Overseeing and serving as Contracting Officer Representative for USAID's Headquarters shuttle services, mailroom operations, conference centers, shipping, and pouch service, printing, and graphics, move management and relocation services, asset management, Agency copier paper program, cable television, GSA fleet, and burn bag, shredding and recycling services.
- Conducting in-depth inspections of facilities and infrastructure systems to proper life cycle management. Provide support to the Washington Real Estate Strategy (WRES) construction projects and project management oversight of minor alteration projects.
- Developing criteria and policy to ensure effective management and control of the Agency's entire duplicating, graphics, copy management, and visual arts programs.
- Reviewing and evaluating the need for revision to policies and guidelines.
- Developing internal policies and submit administrative changes for approval and inclusion in HMD's ADS Chapters.
- Recommending staffing patterns based on workloads and fiscal limitations.
- Conducting periodic and comprehensive evaluations of ongoing functions to ensure that the organization meets its stated goals, and identifies areas where operational efficiency can be enhanced.
- Preparing and contributing to reports and other presentations on program planning and evaluation.
- Designing and conducting a wide variety of comprehensive studies and detailed analyses of complex functions and processes related to program planning and management.
13 - The full performance level of this position is GS-13.
Job family (Series)
0342 Support Services Administration
Conditions of Employment
- United States Citizenship is required.
- Relevant experience (see Qualifications below).
- Must be able to obtain and maintain a security clearance.
- Time in grade must be met by the closing date of the vacancy announcement.
- Males born after 12/31/1959, must be registered with the Selective Service.
- Most recent SF-50 showing tenure code "1" or "2" (see Required Documents).
You must meet the Time-in-Grade requirements by the closing date of this announcement. To meet these requirements, you must have served at least 52 weeks at the next lower grade level (or equivalent) of the position advertised in this vacancy announcement.
GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS- 09 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes: (a) coordinating with other organizations to change plans, methods, and procedures to prevent problems, and to determine procedures based on the structural soundness of buildings or building materials; (b) preparing initial project scopes, descriptions, and justifications for facility modifications when infrastructure capabilities cannot support mission requirements; (c) estimating and contracting procedures, and an ability to interpret and apply contract and engineering specifications.
Or Ph.D. or equivalent doctoral degree, 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related.
GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS- 11 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes: (a) determining deficiencies and preparing packages for unusual or new construction and repair; (b) preparing work packages that include drawings and detailed descriptions of the work and equipment involved; (c) coordinating with other organizations to change plans, methods, and procedures to prevent problems, and/or to determine appropriate facility maintenance procedures.
GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS- 12 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes: (a) understanding of mechanical, electrical, and structural engineering fields in order to maintain the structural and mechanical operation and efficiency of facilities; (b) using material standards and specifications, general economics, construction law, building codes and Americans with Disabilities Act (ADA) guidelines.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, relevant to the duties of the position to be filled, including volunteer experience.
CTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible employee who possesses the knowledge, skills, and abilities which clearly exceed the minimum requirements of the position. A well-qualified employee must meet the qualification and eligibility requirements of the job, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); meet quality ranking factors and are assigned a score of 85 or higher ; be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND be able to satisfactorily perform the functions of the job upon entry without additional training.
A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. In the absence of selective and quality ranking factors, selecting officials will document the job-related reason(s) for qualification determinations.
Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series, graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. A Ph.D. or equivalent doctoral degree is creditable for GS-11.
USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in the District of Columbia, we operate in more than 100 countries around the world, playing an active and critical role in the promotion of U.S. foreign policy interests. When crisis strikes; when rights are repressed; when hunger, disease and poverty rob people of opportunity; USAID acts on behalf of the American people to help expand the reach of prosperity and dignity to the world's most vulnerable people. USAID employees and contractors must commit to maintaining a workplace free of sexual misconduct, including harassment, exploitation, and abuse and adhere to USAID's Counter-Trafficking in Persons Code of Conduct. For information on the effort to counter all forms of human trafficking, including the procurement of commercial sex acts and the use of forced labor, visit (see application details) For more information about USAID, visit (see application details)
This announcement may be used to fill additional vacancies.
These are Testing Designated Positions (TDP's) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.
Moving and relocation expenses are not authorized.
Mythbuster on Federal Hiring Policies:
(see application details) .
EEO Policy: EEO Policy Statement .
Reasonable Accommodation Policy: Reasonable Accommodation Policy Statement .
Veterans' Information: Veterans Information .
Telework: (see application details) .
Selective Service Registration: (see application details) .
It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's conduct may be relevant in any employment decision, including behavior during periods of unemployment or evidence of dishonesty in handling financial matters, a financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of unfavorable suitability or fitness determination.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your application package to ensure you meet the job and eligibility requirements, including the education and experience required for this position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) to determine if your resume supports your answers to the assessment questionnaire. If your resume does not reinforce your responses to the online assessment questionnaire, it will affect your eligibility for further consideration. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we will rate you as ineligible. We will refer all candidates that we rank as Highly Qualified to the hiring manager, and they may invite the referred applicants for an interview.
The scored occupational questionnaire will evaluate you on the following competencies:
- Technical Competence
- Customer Service
- Planning and Evaluating
- Problem Solving
- Decision Making
- Oral Communications
- Written Communication
To preview questions please click here . Read more
Background checks and security clearance
Drug test required
- Resume showing relevant experience.
- CTAP Eligibles: Must submit a copy of the appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a direct reassign or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record of at least "fully successful" (Level III) or equivalent, along with your application/resume package.
- If this position requires proof of higher education, you must submit a copy of your transcript (unofficial or official) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and the quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to (see application details) for more information. Please be advised that an official transcript will be required if you are selected for the position.
- Most recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code "1" (Career) or "2" (Career-Conditional), and type of position occupied.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Working for USAID offers comprehensive benefits including paid vacation, sick leave, holidays, life and health insurance, and the Federal Employees Retirement System. You can explore the benefits offered to most Federal employees at (see application details) . USAID's headquarters is in downtown Washington, D.C., at the Ronald Reagan Building and International Trade Center on 14th Street and Pennsylvania Avenue, N.W., on the Federal Triangle Metro Blue and Orange Lines. The office is within walking distance of restaurants, shops, museums, and the Washington Monument. A physical fitness facility and food court are on site. You may be eligible for telework per Agency policy.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Read more Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period