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 Collections Representative - Seekonk, Massachusetts, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Financial Processing
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-37965 / Latpro-3798038 
Date posted: Jun-09-2021
State, Zip: Massachusetts, 02771

Description

Location: 6388-Mega Disposal

Job Title
Collections Representative
Primary Location
Seekonk, Massachusetts
Employee Type
Employee
Job Description

Mega Disposal is looking for an experienced COLLECTIONSREPRESENTATIVE for our Seekonk, MA location.

Responsibilities:

  • Works in conjunction with other departments to resolve customer disputes.
  • Coordinate with customers in bill collection
  • Demonstrates the ability to become proficient in the use of proprietary operational systems.
  • Effectively communicates issues, needs and opportunities with customer service employees and other managers.
  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
  • Solicits sales of new or additional services.
  • Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
  • Communicates with customers in a manner that promotes goodwill.
  • Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
  • Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
  • Processes payments from customers and researches customer inquiries regarding their invoice.
  • Updates customer account information for routing and billing purposes.
  • Contact customers regarding money owed

Requirements Ideal candidate will possess:

  • 2 years of Customer Service experience in a high call volume atmosphere
  • Degree from a 4 year college or university (preferred)
  • Experience with Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)



Requirements

See Job Description

 

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