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 Engineer, Remote Support - USA, Wisconsin, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Other
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-5663 / Latpro-3805767 
Date posted: Jul-15-2021
State, Zip: Wisconsin, Zip not provided

Description

Location: United States of America (remote)

Job Description

This is a Remote position working anywhere in the United States, while providing Tech Support via phone, email and chat.

This position requires working knowledge and experience with Databases (SQL Servers).

This support will be provided via telephone, email, and/or technical notes. You will need the ability to cover shifts after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.

The Remote Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system. They will join our Information Software team where you will have the opportunity to work with leading FactoryTalk & ThingWorx technology across a range of industries.

Responsibilities: 

  • Provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products, via telephone. (Support via email and/or technical notes will also be required).

  • Provide IoT Support Services to Developers, System Administrators, Field Consultants, and Engineers.

  • Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

  • Cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.

Basic Qualifications:

  • Bachelor's Degree.

  • Working knowledge and experience with Databases (SQL Servers).

  • Ability to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.

  • Legal authorization to work in the US is required. Rockwell Automation will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

  • Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to role).

  • Typically requires a minimum of 1+ years' experience troubleshooting, application, and or design of industrial process and/ or automation systems.

  • Experience with troubleshooting Microsoft Windows Server and client based software platforms.

  • Working knowledge of PostgreSQL, MSSQL, or Oracle RDBMS.

  • Experience in web application development and use of related technologies(Java, JavaScript, SSL, XML/XSL, etc.).

  • Exposure to computer and industrial networks-Knowledge of storage networking/cloud computing.

  • Understanding of Rockwell Software products including but not limited to FactoryTalk Historian SE, FactoryTalk Transaction Manager, FactoryTalkAssetCentre, FactoryTalk VantagePoint, RSLinx Classic, RSLinx Enterprise, ThingWorx, and Slack.

  • Experience designing and troubleshooting industrial automation infrastructures.

  • Experience with navigating within Microsoft Windows & Microsoft SQL Server.

  • Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat, OpenDS, JBoss).

  • Programming experience in at least one language C, .Net, Java.

  • An understanding of web/network communications, servers, mobile equipment and security.

  • An understanding of machine communication protocols and web services development including use of a REST API.

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

#LI-MM1

#lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).



Requirements

See job description

 

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