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 Retail Customer Care Trainer - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200267353 / Latpro-3805842 
Date posted: Jul-15-2021
State, Zip: Texas, 78729


Retail Customer Care Trainer

Austin , Texas , United States

Support and Service


Posted: Jul 15, 2021

Role Number: 200267353

At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception. We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional Retail Customer Care (RCC) training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. This role is located on our campus in Austin, Texas.

Key Qualifications

  • Experience in assessing learning needs and identifying performance gaps
  • Experience defining curriculum strategies and training plans
  • Experience designing and developing training content, courses or programs, and training evaluation
  • Experience with learning management systems, performance data analysis and reporting tools
  • Excellent presentation/facilitation skills in a classroom or other learning environment
  • Ability to work efficiently under deadline with numerous projects on hand
  • Strict adherence to company policy on confidential materials
  • Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
  • Drive for quality results and demonstrates high degree of determination
  • Excellent verbal, written and interpersonal communication skills
  • Adaptive to changing technologies, process and environments
  • Customer service and sales experience a plus
  • Apple branded hardware, software, services and other technical knowledge background is a plus


In this position, you will have the opportunity to join an amazing, robust, and agile team responsible for supporting our extraordinary Apple Retail Customer Care teams. As part of the larger RCC organization, our Regional Learning team acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our employees and external partners alike. Apple has an exciting, high performance culture. If you are results driven, a self-starter, and ready to "Think different," come join us. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Education & Experience

Bachelor's degree or equivalent experience


See job description


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