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 Sales Team Lead- Retail Customer Care - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200265107 / Latpro-3806930 
Date posted: Jul-20-2021
State, Zip: Texas, 78729


Sales Team Lead- Retail Customer Care

Austin , Texas , United States

Support and Service


Posted: Jul 9, 2021

Role Number: 200265107

Home Office: Yes

At Apple, we believe diligent work in a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with YOU! This position will be located on our campus in Austin, Texas or home-based across any city in the US.

Key Qualifications

  • Sales experience in a contact center environment
  • Demonstrated leadership ability in a customer service environment, preferred
  • Proven ability to drive amazing customer experiences and results through team development
  • Highly analytical/creative problem solver
  • Strong decision-making skills and sound judgment
  • Exceptional communication and interpersonal skills
  • Proven ability to build strong cross-functional relationships


As a Sales Team Leader, you are responsible for leading a team to create an outstanding experience through hands-on strategic leadership and direction. This team will provide pre-sales support to Consumer, Education and Business customers. You will build and inspire high-performing teams made up of unique individuals who deliver positive experiences for customers as they learn, shop and get support! Roles and Responsibilities include: -Meet overall call monitoring goals -Support employees' success through performance management -Participate in hiring and training development as needed -Perform HR and administrative duties -Hold weekly staff meetings -Conduct employee one on one's and yearly focal reviews -Define goals and expectations for direct reports -Measure and report attainment of goals

Education & Experience

A/BS Degree or Equivalent Experience preferred

Additional Requirements

  • At-Home Requirements:
  • A quiet workspace, ergonomic chair, and desk High-speed Internet service (10 megabits download and 2 megabits upload) from a reliable provider.
  • If you live in Colorado, please click here . This disclosure is required by Colorado law and only applies to Colorado residents.
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you'd like more information about your EEO rights as an applicant, please click here. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


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