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 Customer Service Representative - Humble, Texas, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-39192 / Latpro-3806934 
Date posted: Jul-20-2021
State, Zip: Texas, 77205

Description

Location: 5120-Houston Hauling MainOfc

Job Title
Customer Service Representative
Primary Location
Humble, Texas
Employee Type
Employee
Job Description

We are looking for a Customer Service Representative (CSR)for our site in Humble, TX.  This is a very fast paced position similar to a call center position typically handling 70+ calls a day.

A successful CSR must understand the Waste Connections business so they can resolve various types of customer issues. Customer Service Representatives must show empathy and sensitivity to the customer regarding the issue at hand. This position is Monday-Friday 8 am to 5 pm.  On top of competitive pay we offer family benefits, 401K, vacation, and year round stable work.

Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.

Job Duties

  • Answer phone calls from customers and assist with their questions or concerns. Work to resolve any problems they raise concerning service or billing.
  • Sell commercial front load and temporary roll-off service.
  • Support existing accounts and ensure retention of them.
  • Work with other departments to satisfy customer requests for service.
  • Accurately escalate issues to management as appropriate.
  • Proactively communicate with or respond to customers in support of Company pricing initiatives.

Requirements

  • Type 40+ wpm.
  • Microsoft Office experience.
  • Be self-motivated and have an entrepreneurial spirit.
  • Excellent customer service skills.
  • 1-2 years customer service experience.
  • Some sales experience is be a plus.
  • Excellent communication, listening, computer, and organizational skills.
  • Must demonstrate excellent time & interpersonal skills.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans) 



Requirements

See Job Description

 

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