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 706275 - Collections Specialist - CHEEKTOWAGA, New York, United States

   
Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Food & Nutritional Services
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 706275 / Latpro-3807055 
Date posted: Jul-20-2021
State, Zip: New York, 14206

Description


System ID 706275
Category Finance
Relocation Type No
Employment Status Full-Time

Unit Description

Sodexo is currently searching for Collection Specialists located at our Financial Service Center in Buffalo/Cheektowaga, NY.

Strong candidates who are not local to our Financial Service Center will be considered to work virtually from a home office.

The Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction. The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner.

Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America's credit and collections processes, tools, standards and capabilities. Salary Range for this position is between $45-55k

Primary Duties include:

  • Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
  • Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency.
  • Investigate and resolve client queries, discrepancies and disputes.
  • Document actions/progress within each client's profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions.
  • Establish "Promises to Pay" and provide timely follow-up on payment commitments.
  • Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
  • Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
  • Request write-offs, reapplications and refunds appropriately
  • Escalate large collection issues appropriately
  • Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
  • Provide backup support to teammates as needed.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.

Not the job for you? At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.
Continue your search today.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.


Position Summary

The Collections Specialist is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction. Reporting to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead, the successful candidate will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America's credit and collections processes, tools, standards and capabilities. The candidate will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner. This role is located at our Financial Service Center in Williamsville, NY. Strong candidates who are not local to our Financial Service Center will be considered to work virtually from a home office.

Primary Duties include:

  • Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
  • Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency.
  • Investigate and resolve client queries, discrepancies and disputes.
  • Document actions/progress within each client's profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions.
  • Establish "Promises to Pay" and provide timely follow-up on payment commitments.
  • Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
  • Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
  • Request write-offs, reapplications and refunds appropriately
  • Escalate large collection issues appropriately
  • Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectivenes
  • Provide backup support to teammates as needed.

Qualifications & Requirements

Basic Education Requirement - Associates degree or equivalent experience in Accounts Receivables/Collections

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



Requirements

See Job Description

 

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