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 669705 - HTM Technical Support Analyst - BRENTWOOD, Tennessee, United States

Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Customer service & support
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 669705 / Latpro-3807489 
Date posted: Jul-20-2021
State, Zip: Tennessee, 37024


System ID 669705
Category IS&T
Relocation Type No
Employment Status Full-Time

Unit Description

Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.

Sodexo is seeking a Technical Support Analyst to work with our Healthcare Technology Management team in our HTM Corporate Office in Brentwood, TN.

This role will support both HTM office and in unit operations. Responsibilities will include Tier 2 support of both software and hardware issues. Systems supported include both client\server model and cloud based solutions.

This position will maintain regular contact with vendors for CMMS software updates and servicing including the escalation of problems and staying informed about the need for system upgrades or new enhancements to the technologies in use. Training will be provided to assist with gaining an advanced understanding of the systems.

The Technical Support Analyst will also handle miscellaneous duties in support of our teams, such as analyzing reports for discrepancies, performing basic IT troubleshooting to resolve computer or printer errors, and providing or facilitating basic PCI.

As the Technical Support, you will provide daily operational support related to technology.
- - Monitor, resolve, or escalate system issues.
- Perform quality assurance testing of new hardware and software.
- Provide root cause analysis on reported problems.
- Provide trouble-shooting for network, hardware, or software issues within the network
- Assist in the administration of servers, operating systems, updates, anti-virus and routine maintenance

An ideal candidate will have:
- Experience in a ServiceNow environment is a plus
- Hands-on experience in a client server environment
- Technically proficiency hardware & configurations: networking & security: Windows Server 2008
- Technical proficiency with Microsoft operating systems
- Ability to learn new software and hardware, team-oriented, hands-on, and results-driven
- Ability to work rotating on call schedule.

Not the job for you?

At Sodexo, we have CTM positions at numerous client locations across the United States. Continue your search for CTM jobs.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.


Position Summary

Reviews, analyzes, and evaluates information technology systems operations.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Functional Experience - 2 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


See Job Description


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