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 687396 - Manager 1, Regional Operations Support - BOSTON, Massachusetts, United States

   
Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Food & Nutritional Services
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 687396 / Latpro-3807514 
Date posted: Jul-20-2021
State, Zip: Massachusetts, 02117

Description


System ID 687396
Category General Management
Relocation Type No
Employment Status Full-Time

Unit Description

Sodexo is seeking four candidates for a Regional Operations Manager 1 to oversee the daily food operations for our hospital locations within Steward Healthcare. This role is for road warriors and will need transportation to get to locations.. This position would support multiple accounts South or North of Boston in the Steward Healthcare System. Responsibilities would include opening and closing shifts, regulatory readiness, auditing, and supervising staff. This is a temporary assignment lasting approximately one year or more.

The successful candidate will:

  • oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy; and
  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • good management and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets; and/or
  • experience with oversight of diet offices;

Learn more about Sodexo's Benefits

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.


Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.

Primary Responsibilities:

Client / Customer Service

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate
  • successes.

Analysis & Decision Making

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
  • Follows best practices in decision making to determine best solutions for the business.
  • Effective risk management by ensuring consistent regulatory and legal compliance.
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:
    • Working as a team for safety
    • Communicating Effectively for Safety
    • Managing Safety Risks
    • Optimizing Human and Environmental Factors
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



Requirements

See Job Description

 

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