You are a customer service enthusiast. Knowing you've achieved great patient satisfaction means everything to you. It does for us, too.
Sodexo is seeking a Patient Services Manager 2 for Erlanger Hospital located in Chattanooga, TN. Erlanger is a non-profit, academic teaching center affiliated with the University of Tennessee College of Medicine. Erlanger is also a Level I Trauma Center for adults and the only provider of tertiary care services for the citizens of an entire four-state region, encompassing southeast Tennessee, north Georgia, north Alabama and western North Carolina. The Patient Services Manager 2 will oversee "At Your Request" (AYR) and "Expressly For You" (EFY) patient meal services. The daily patient census is between 400 to 500 meals served.
The successful candidate will:
- evaluate and develop service levels for the overall Patient Services Programs targeted to exceed patient and customer satisfaction;
- oversee daily meal rounding inclusive of service recovery;
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
- perform tray assessments to ensure food quality and presentation and tray accuracy;
- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
- perform management functions that include direct supervision and development of 30 frontline staff.
Is this opportunity right for you? We are looking for a candidate who has:
- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
- knowledge of nutrition and specialized diets;
- experience with oversight of diet offices; and/or
- strong management skills, preferably in health care;
- previous culinary experience is a plus.
Learn more about Sodexo's Benefits
Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.
Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.